Hi Jo -

You do not need to re-embed the code each time you change the SitePal Scene.

There is no reason at all to do so. Changes to the character or audio or FAQ requests are automatically reflected in the published Scene without publishing again.

That said - I can't say why your published embed code broke - all I can say is that when we looked at the code we identified that it was broken.

Gil

Yes thank you.

We've reviewed the page and noticed there was some problem with the code structure.

Here's a version of the page with the problem corrected -

http://www.workboy.com/sumit/audiopal1.html

removed the comment tag-//<![CDATA[:

there was some extra syntax within the embed code that was causing it to break.

Hope this helps,

Gil

Hi Jo -

The page does not allow access to source - so it is a blank slate to us.

Is there any way the page source code could be accessed?

Hi Jo -

We can't see the source code for the page - seems to be locked

any idea how to view it?

Also - I know you were in contact with support about this - where did the conversation leave of?

Best,

Gil

Jo -

Below are a couple of good sources that describe how to whitelist a specific email sender

The steps to take depend on the email client software you are using,

In your note to support please include a link to your page where the problem can be seen (scene not loading). We will look into and advise.

http://www.whatcounts.com/how-to-whitelist-emails/

http://www.benchmarkemail.com/help-FAQ/answer/what-is-whitelisting-how-do-i-add-email-addresses-to-my-safe-senders-list-in-my-email-client-or-my-security-software#gmail

Regards

Gil

Hi Rob -

To cancel you Free Trial you can go to the 'Account Info' page and deactivate automatic billing.

Or you can send us a note at support@sitepal.com - and we will take care of it for you.

In case you were billed, at the end of the free trial, you would still have 30 days to ask for a refund, no reason required.

We offer phone support only to Gold and Platinum customers I'm afraid. But email support is unlimited and available to all our customers. Our policy is to respond to support emails within 2 business days - but we typically respond on the same day as well as on weekends. Note that sometimes email responses can get stuck in the spam folder.

Hope this helps,

Gil

SitePal Team

Hi Jo -

Please let me know if the problem has been resolved.

btw - we do have a record of your support query from Nov 15th - which was answered on Nov 17th. Our support response must have been lost in your spam filter.

Regards,

Gil

Yes - this information still applies

Hi Jo -

To embed in an https page you must use the https version of the embed code.

If you recently modified your page to be displayed in https (whereas previously it was displayed in http) - then you need to login to your SitePal account, locate the scene, click on Publish, then select the 'https' checkbox before copying the embed code.

I'd love to know through which means you sent a personal message for help that was not responded to. The official venue for support is the email support@sitepal.com. Our policy is to respond within two working days, but in reality our support staff typically responds on the same day and urgent queries are answered on weekends.

Please provide more details about your own experience.

Hope this helps. Let me know if I can further advise.

Gil

The SitePal Team

Hello François,

We are aware of the difference between behavior on iOS and on Android. The iOS Safari browser is more restrictive, and requires the user to interact with the character before enabling any API function to work. The Android browser seems to accept interaction with the page as sufficient.

We are considering adding an "activate" button on top of the character to make this clear. This button will appear only in iOS. What do you think of this possible solution?

Best,

Gil