Alex - the problem is due to the fact that the page is trying to call sayText before the user interacted with the page.

This is prohibited by the mobile browser. If you comment out the sayText calls made in vh_sceneLoaded, then the problem does not occur, and the SitePal character speaks fine on mobile when button is pressed.

That said - we will look into it further to resolve this issue and ensure that a prohibited call to sayText on mobile fails silently and does not prevent future speech.

Alex - we're looking into it - will advise asap.

Regards

Gil

Bonjour François,

The problem where the callback function vh_sceneLoaded is not called for full body characters has been fixed.

The problem with IE11 where in some cases the text is not spoken for full body characters is being investigated.

Regards

Gil

Thanx for the additional info.

We're looking into it.

Bonjour François - 

We are aware of a problem with the full body character where the callback function vh_sceneLoaded is not called. 

This problem was recently introduced (was missed when we deployed a bug fix update last week). 

A fix for this problem is currently being tested and will be deployed in the next few days.

So the problem is not with the function call to sayText, or with the TTS itself, it is only with the automatic initiation of speech when the page is loaded. 

Here is a corresponding full body example - click on the link below the character to hear it speak - 

http://www.workboy.com/gil/temp/ttstestFB.html

Regards,

Gil

Hello François - 

Here is an example page that uses French text with the apostrophe character - and it seems to work just fine - perhaps I have misunderstood. Please take a look and let me know - if you see the problem perhaps try to explain it again. I used the text that you described earlier -   "je m'appelle l'avatar"

It works fine - 

http://www.workboy.com/gil/temp/ttstest.html

Regards

Gil

Hi Merl - 

I see the character loading - do you still see a problem or was the issue momentary?

Let me know - and if you still see a problem I'll have our team look into it asap.

Best,

Gil

ps. 

Allow me to offer a suggestion - I think your SitePal character would perform better if using a professionally recorded voice. We offer 'Voice Talent' services in the SitePal store - so you can place your order online through us, or engage any voice talent provider online to create an mp3 recording for you. 

Hi Peter - please see embed instructions here - 

SitePal Embed Instructions.pdf

Let me know if this resolved the issue for you.

Regards

Gil