Hello François-

First, different voices can behave in different ways - so it's worth exploring different options.

For some voices an extra comma works.

For most voices - use the 'Break' tag as follows -

Syntax:

<BREAK/>

or

<Break time="1000ms"/>

See further syntax details in the SitePal Client API Reference doc - p. 37.

Hope this helps,

GIl

Sorry about that - I enabled it for your account, should work now.

perhaps log out and log in again?

or clear your browser cache?

I see the option in your account.

Cindy -

Video export has been enabled with 60 minutes of video generation allocated. Additional export time beyond the first 60 minutes of export is at additional cost.

When you proceed to publish your Scene, Video Export should now be available to you.

There are multiple options available - I advise to select the highest quality mp4 format for best results and best compatibility (unless you specifically know which format you need).

Hope this helps,

Gil

Hi Cindy -

Please send us a note to support@sitepal.com indicating your username (email used to login).

With that we can identify your account and help you out.

Or - you can post it here (and I will delete it later)

The support phone number is displayed at top right within your account (after you login) for Gold and Platinum users. Though phone support is not available on the weekend.

Regards,

Gil

send your phone number to support now - and we will call you.

Let me know when sent.

Hi -

First thing I would suggest -

Clear your browser's cache and cookies and try again

See - http://www.refreshyourcache.com/en/home/

If that does not help, please send a note to support@voki.com - and provide your login credentials - and we will look into it right away.

Thanx,

Gil

ok - let me know your thoughts.

Larry -

We believe this issue is due to a "bad" or outdated IE 11 installation on a specific computer.

Reinstalling IE and upgrading it to the latest version of IE 11 seems to resolve the problem.

We have tested extensively on multiple computers with the same configuration and it works fine everywhere.

Here is the link to upgrade your IE: https://www.microsoft.com/en-in/download/Internet-Explorer-11-for-Windows-7-details.aspx

Please try and let me know if the problem is resolved.

Best regards,

Gil

Hi JNJ - please confirm this now works for you.

any comments?

Gil