Hi JNJ -

Are you referring to "play on load" ?

Do the characters speak when you touch the play button?

Because if the issue is playback on load then that is due to a browser limitation on mobile.

Audio or video cannot be played in a mobile web page before the user "interacts" (ie touches) the page.

It's a difference between desktop and mobile.

If you character does not play at all (when clicking on the play button) then please post a link to your test page - I'd like to see it.

Best,

Gil

Hi JNJ -

All SitePal are implemented in HTML5 and have been tested and verified to work on iOS and Android.

But I should add that you need to use the latest embed code from your account to gain this benefit.

If you embedded your character in your site a while ago, you may be using the (now deprecated) Flash embed code.

Some examples on our site have similarly not yet been updated and you may see a character play back in Flash. This will be cleared up soon enough.

Hope this helps

Gil

Yes - you can do so using a webview in your app.

If you want the character to be loaded locally (installed with the app) we support that model as well - but under a different license - if that's of interest to you pls send us a note to sales@sitepal.com.

Kimberly -

In what way did we fail to live up to expectations?

SitePal has been around for over 10 years, we serve thousands of customers in a growing community.

We are very proud of our product and technology and are working hard to improve it.

We try our best to help our customers any way we can - and if we missed the mark with you, I am very sorry indeed.

What did we do wrong and how can I help you?

JNJ -

This question was answered on a different thread.

Best,

Gil