Larry - the problem seems to occur only on IE11 on specific computers - and we are trying to gain access to a computer which demonstrates the problem for our engineer to debug. Unfortunately problem does not happen on any system in our offices. That's the main source of delay at the moment.

Though we have made some changes, they did not seem to resove the problem.

We are still on it.

No -

I had not yet looked into any detailed account information when I made that comment.

But from your further note it would appear that you yourself signed up to SitePal - and thus your credit card information was not compromised - and there was therefore no reason for you to cancel your cc.

If you want to cancel your subscription at any point - you can do so in your "Account Info" page - or you can send us a note and we will take care of it for you. Of course - we do need to identify your account, which requires the email address you used to login.

I checked in with support - and we did identify your account by using the cc last 4 digits. Autobilling is now disabled - and we will refund the most recent charge (per our 30 day money back guaranty).

Hope this helps,

Best,

Gil

Someone apparently signed up to our service with your card. If it was not you - then that person may have signed up for other services (or purchased goods etc).

That's why you did well cancelling your card - and your cc company should prevent any further charges (now that you told them that your card has been compromised).

Regardless - I suggest to follow up, locate the account and disable it.

Best,

Gil

Hi Steven -

Very sorry about the inconvenience.

If we were able to locate the account we could disable billing for that account.

Did our support ask you for the last 4 digits of your card? This may help us identify the account.

If we did not ask - please send this info to support & we will look into it right away.

Not sure what happened - but we'd like to do anything we can to help.

Best,

Gil

Hi Paula - this feature can only be activated with the Platinum subscription.

If you have a Platinum account, please send a note to support and we will activate video export for your account.

Best,

Gil

So - it turns out that our intended name for the function 'resize' conflicts with existing function names in use.

We renamed the function 'dynamicResize'.

This is not yet updated in the posted documentation.

pls try it.

Let me look into it.