Hi -
I can not say exactly - but the problem you describe does not seem to occur on more 'current' computers.

We tried it on several different computers - not necessarily the latest and most powerful - and we did not see a problem.

Please let me know what your observation suggests.
Regards
Gil

Hi -
Our QA department reviewed the branding removal functionality - and it works correctly per our review.

You do need however to clear browser cache to experience the change. I'm fairly certain that was the reason for the problem you experienced.

Please let me know if you still see the branded loader after clearing your cache.
Regards
Gil

Please find instructions here -
http://www.wikihow.com/Clear-Your-Bro...

ps
please try clearing your browser cache and see if the branded loader disappears.

Of course - if that's your preference
Please send a note to support@sitepal.com & we will take care of it right away.

That said - I'm troubled by your experience (that the branding was not removed) - we will be looking into it.
Regards
Gil

Hi -
After upgrading to gold you need to go to "Account Info" and click on "Loader Settings" to remove the branding.
Hope this helps,
Gil

Hi Nick -
Each audio is limited to 90 sec.
But it is possible to string together several audios for consecutive playback, by using our API.

Also -
Our Studio product support multiple Scene sequences without the need to use any programming.

for more information please send a note to support@sitepal.com or sales@sitepal.com

Regards
Gil
SitePal Team

Martha -
Our QA tried to reproduce the problem on multiple different environments & settings per your description - but were unsuccessful.

While we don’t know what the exact problem is we suspect that reinstalling the wizard or Office would be the easiest options to clear any damaged files. Also on Microsoft’s support page its mentioned that corrupted registry can cause a similar issue, so re-installing Office or the wizard should be the first thing to try.

Hope this helps,
Gil

Hello,
I'm afraid you would need to upgrade to Gold.

The Gold account allows removal of SitePal branding
The Platinum account allows introducing your own branding.
For Silver - due to the relatively low cost, we retain the branding - though we attempted to make it discrete.

Regards
Gil
SitePal Team

Hi Martha -
We tried different scenarios but were not immediately able to reproduce the problem. We need more information - the following details will help:

1- Version of Office used
2- Version of flash used
3- Version of Windows / Mac OS
4- When exactly is the error is shown, while loading the plug-in or while adding the scene?

please let us know & we will advise further
Regards
Gil
SitePal Team