Got it.

We were able to recreate the problem.

The team is on it - we'll require at least a few days to investigate and resolve.

Thanks for calling our attention to this issue.

Hi François -

Can you confirm that you updated the fv parameter to a value of 0?

The reason I ask, is that in the new version the 'loading animation' is a bit different from the one in your screenshot.

I may be mistaken - can you please take a look and verify?

Also - please try to clear the browser cache on your android device and try again - let me know

We will look into it on our end & try to recreate.

Best,

GIl

François -

The problem with the audio volume on Android has been fixed.

Please review and verify.

Best,

Gil

We do detect the platform.

Don't forget this is a pre-release version - and some problems remain.

This issue will most likely be cleared up in the next few days.

Sure.

But I think the existing (old) version may exhibit other problems - specifically, the issue of activation by clicking a button on the mobile page. As you yourself pointed out, in the old version, you need to touch the character to enable speech. This is one of the problems the new version resolves.

François -

I appreciate the detailed feedback.

We did not see this problem before - but the team is taking another look. Will advise.

Best,

Gil

Bonjour François -

I'm delighted to hear it!

Regarding the volume - this functionality is not supported by the browsers on mobile.

Only the user can control the volume - the browser does not enable JS code to change it.

So the call 'setPlayerVolume' on iOS does nothing. It is a mobile browser limitation.

This is mentioned in our developer API.

Regarding your experience on Android - I expect it to be the same as iOS - but according to your report it is sometimes high volume and sometimes silence. We will look into it.

Regards

Gil

Bonjour François,

I think that in the example you posted instead of attempting multiple statements in the HTML link, defined a js function and use a single call to that function. Within the function you can make multiple calls.

Regards,

Gil

I'm very glad this now works for you - and confirms our own testing. I noticed the list of problems you included in our report - and those have been added to our developers' list.

Thank you for the detailed report.

Gil