Larry -

This does not look like any of our functional players. If you could post a link to your page I'll look at it and be able to confirm.

Hi Larry -

We are in the final stages of testing our new HTML5 characters.

The HTML5 characters will work in exactly the same way as the current Flash characters.

Flash will no longer be used.

This update is weeks away from launch.

There will be nothing for you to do.

If you are using our Javascript embed code (which is the default) - then your SitePal characters will automatically migrate to HTML5 playback. The process will be transparent.

The one exception is with the "functional players". If your scene is using any the AI, FAQ or Lead Gen players, that Scene will remain in Flash. The "functional players" are being deprecated and should no longer be used. We will introduce corresponding non-flash solutions over time.

Hope this helps,

Gil

OK here's what I received from support -

The SitePal PowerPoint plugin does not work on Windows 10, but you can embed your SitePal directly in PowerPoint without using the plugin - using Enclosed instructions.

Enclosed instructions are specific to Office 2007 and Windows 10.

If your version of Office is different, you should still get by using these instructions by improvising a bit.

Hope this helps!

SitePal on Power Point without Plugins.docx

Send a note to support@sitepal.com

Hi Antonios -

The full body character requires javascript code to be displayed - and I believe that wordpress rejects the Javascript, hence the problem.

Try using one of our 'classic' characters - those characters do support 'no Javascript' embed.

Regarding ppt - I have referred this question to support - someone will follow up and post updated embed instructions.

Thanks for your patience while we work through this.

Gil

Hi Antoinios -

Can you explain what you are trying to do?

Embed your sitepal in wordpress site? how does powerpoint relate to that?

Can you please post a link to the page in which you embedded your SitePal scene?

This will allow us to advise further.

Regards

Gil

ps. official support is offered at support@sitepal.com - but I'll be happy to advise here.

We offer a 30 day money back guarantee in addition to the 15 day free trial.

So - yes, if you cancel within 30 days of being billed and ask for a refund you will get it.

Hope this helps,

Gil

Hi Jonathan -

Love the website! It loads fine for me in Chrome.

Do you see a 'grey rectangle' over the SitePal character that you need to click before it plays?

Is that what you mean by 'does not auto-load'?

If that's the issue - this is due to a setting in Chrome which you can easily change.

here's how -

Goto Settings

Click on 'Advanced settings' at bottom

Under 'Privacy' click on 'content settings'

Under 'Plugins' select 'Run all plugin content'.

If this does not work for some reason - uninstall and reinstall Flash.

We are working on a technology update that will eliminate such issues for our Classic characters. This update should be out within a few weeks.

Hope this helps - let me know.

Gil

Jonathan -

It normally does load in Chrome - we would need to look at your specific page and advise further.

How long ago did you write to support?

Our response time is within 2 business days, though normally we respond on the same day.

You can post the link to your page here if you like - or wait for support to respond & send it over that way.

Regards

Gil

Hi -

I assume you are talking about the AI Response?

I think that should be doable via the API (use the API call 'sayAIResponse').

Let me know if you run into difficulty and if so we will look into it further.

Regards,

GIl