This should be resolved. Let us know if you still see an issue.

Hi Ian -

If your account lapsed less than 2 years ago - your assets should still be there

Please login to your account and verify.

If the audios are still there - we should be able to export them for you as mp3 files.

Please send a note to support@sitepal.com - and we'll help you out if we can.

Regards,

Gil

Joe - Glad to hear all is resolved !

The non-branded loader is available with the Gold account.

Best,

Gil

Hi Joe -

Support advised that they were in contact with you and the issue has been resolved.

Let me know if you still have a problem.

Regards

Gil

Thanks for this information.

Some of our non-English voices are unresponsive at the moment - this is one of them.

We are working on a solution and hope to bring them back online within a day or two.

Joe - is this issue resolved for you?

Our support have not yet received an email from you - so they have not taken any action.

Let me know.

Sorry to hear that. I'm sure our support will figure it out. If you did not yet write to them - please do, send a note to support@sitepal.com and someone will get back to you today.

Great!

you should be all set - no need to activate, I took care of it for you.

just login normally at sitepal.com

Joe -

I activated your accounts. You should be all set.

Let me know if you still experience a problem.