Hi Mohamad,

What do you mean by "regular starter window" ?

Can you share a link to your page where the problem can be seen? That would be very helpful.

Regards

Gil

Mohamed,

Please explain what the problem is.

If you could post a link to your page where the problem can be seen that would be best.

Regards,

Gil

Maciej - this change was implemented.

Please take a look.

Regards

Gil

Hi -

We offer video generation capabilities with the Platinum subscription at extra cost. For more information please send a note to sales@oddcast.com.

Regards

Gil

We will send an email out to all customers when the 2D and 3D characters in HTML5 launch. In the meantime - we will communicate progress via posts on the SitePal facebook page.

Hi,

We've seen this issue before - try logging out & then clear your browser cache, here's how -

http://www.refreshyourcache.com/en/home/

Then try again. Or try a different browser.

Let me know,

Regards

Gil

We are aware of problems with email deliverability - we're looking further into it.

yes - I believe so - though it may land in spam

The full body avatars fully function on mobile. They are implemented in HTML5.

The classic avatars not just yet - this update will be coming soon.

For the time being, if you are using classic characters, you may want to try out a beta version of HTML5 player ( it should work fine on mobile).

To do so - change the last parameter in the embed code from 9 to zero.

Example -

http://vhss-d.oddcast.com/vhost_embed_functions_v2.php?acc=16187&js=1"> language="JavaScript" type="text/javascript">AC_VHost_Embed(16187,300,400,'',1,1, 2373143, 0,1,0,'e28412a30d92ae22e89db3cbddae83be',0);

Not at all. If it works for you it will keep on working.