Kirsten - 

We've ran another round of fixes last night, and I had support locate your ticket and provide me with access to your account. I looked into it - and I am able to to open your scenes for editing.  I do not see any problem at this time - but I only looked briefly.

Please clear your browser cache and try again - and let me know if you still see a problem.

And yes - I realize you reported that some of your Scenes may be missing - let me know if that's still the case.

btw - your account was purchased on Tue July 20th - exactly 2 week ago - so it has not been 3 weeks - and problem only started about 1 week ago as you reported, though I realize that a few days of dealing with a problem is very annoying.

Also - my support team were doing their best to help. I've reviewed their correspondence.

So here's what happened:  we experienced a database corruption, which affected new client accounts that signed up in the last 2 weeks. Problem was diagnosed fully last week - but we could not cure it right away, because it required a maintenance window, which we were only willing to do over the weekend. We ran repairs this past weekend - system is now in clean working order - though a few Scenes from several new clients may be missing. 

I can only apologize again for the inconvenience, and I did also offer 3 months of free service, which we've already applied - your free trial has been extended till November.

If any scenes have been permanently lost, you would need to recreate them and re-embed in your web pages, which should only take a few moments.

But if you prefer to terminate your service - that's fine - you are still in free trial, so go ahead and deactivate service from your "Account Info" page, and you will not be charged come November. 

Regards,

Gil

Can you provide your account ID or email (username) for me to review?  

A small number of user accounts were affected by a db outage.  The problem has been fixed and db tables repaired.

We do not see these problems in our testing.

Let me know and we'll look into it right away & advise.

Thanx 

Hello - 

I apologize wholeheartedly for the inconvenience & lack of proper communication.

We had scheduled a maintenance window over the weekend designed to address the problems you described. That's the reason you saw service down during several hours during the weekend.

All fixed now - you should be able to use your account without incident.

I'll check with customer support to see what happened - and why you were not given clear information. Perhaps we'll learn from it.

If you are willing to bear with us - and give us another chance, I'd like to offer you a 3 month free subscription period. Post your email here or write to support - and reference this conversation - and we'll take care of it for you.

Regards,

Gil

You can easily link them yourself.

Pandorabots bot can be accessed via http API.

From your page - 

* collect input from user

* initiate http call to pandorabots - retrieve text response

* use SitePal sayText API call to have the character speak the response.

Hope this helps - let me know how goes,

Gil

The SitePal Team

I'm sorry to say that functionality is not available.

Regards,

Gil

Hi Rafa - please let me know how goes. 

If you encounter a problem in your development - pls post a link to your test page where the problem can be seen, and our engineers will take a look at it and advise.

Thanx,

Gil

Hello Simmbad!

In your account, open the Scene attributes panel. There you have the option to introduce a link that can be 'triggered' in a number of different ways (per your choice).

For example - the link may be triggered by user clicking on the character, or by the character concluding their speech, or timed with their speech. Link may open in separate tab, specific tab, or same page, etc.

Hope this helps!

Regards,

Gil

No need - we can locate your account. 

Just send a note to support and explain what you need. Thanx