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Under review

Still waiting for my activation email!

Elliott Dixon 9 years ago in SitePal Silver updated 9 years ago 6

I enrolled 5 days ago under the 15-day free trial, but have not received yet my activation email. I've checked my spam folder and confirmed that my email provider is not blocking out oddcast.com. Of course I have also confirmed that there were no typos in my email address. I've sent several emails to Support but no-one has replied. I am concerned that my 15-day period will expire and I will still not have even accessed the site, but Site Pal will start paying themselves $19.95 per month from my credit card without me ever getting the service I'd be paying for. Can anyone offer any insight for how to resolve this problem?

Answer
Gil Sideman 9 years ago

Hi Elliot -

You wrote to support and received no response? Not sure what happened - sometimes emails go into spam...

I activated your account - so you should be all set, your login will work. I also extended your free trial by a few days.

Take care, and let me know if anything else is amiss...

Best,

Gil

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Under review

Text to speech doesn't work today!

Joseph Fung 9 years ago in SitePal Silver updated by Gil Sideman 9 years ago 1

The voice cannot be loaded with "loadText"-API function today, please check, thanks!

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Answered

parameters of TTS

Oleg Tulkin 14 years ago in SitePal Silver updated 14 years ago 2
Hello. How can I change parameters of TTS (such as speed) when I am creating a scene?
tts
Answer
Daniel Doak 14 years ago
There are two ways to change the way that audios render.

The easiest is our post FX. - When creating audio in the scene editor, there is a lightning bolt next all audio names. This opens our FX editor and allows you to apply a filter to the audio. This can effect speed or pitch or audio depth. FX are post filters so you can remove them if you ever decide that it does not sound right.

The other option is through SSML calls - You can add calls like pitch or rate directly to your TTS text to adjust the audio for a portion or all of the audio. This only works in 3 of the four TTS engines that we use. We have some examples at http://www.oddcast.com/support/NeoSpe...
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Under review

My site address starts with https://

Jo Tummers 9 years ago in SitePal Silver updated by Gil Sideman 8 years ago 21

I recently got a safety certificate on my website. Due to that the SitePal characters don't work. How can I solve this? By the way I am curious to know why nobody answers if I send a personal message for help. This really annoys me, I am waiting for weeks but nobody seems to be interested to answer...

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Under review

FAQ character does not work

Jo Tummers 9 years ago in SitePal Silver updated by Gil Sideman 9 years ago 1

I added a character which answers FAQ's. Unfortunately, the character does not load at all. This is the page where the problem occurs: https://jotiko.nl/webdesign/ I used the code that is meant for a site with a certificate (https://).

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Answered

password reset

Mike 12 years ago in SitePal Silver updated by Gil 12 years ago 1
How do I reset my temporary password that was sent to me with my own personal paasword.
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Answered

sitepal logo spoiling my scenes

joseph gormanly 11 years ago in SitePal Silver updated 11 years ago 9
I have silver yet I have the logo sitepal right on the interface why? when loading it says clearly in big writing sitepal so why right where your character is speaking it spoils the whole thing especially when I am paying for it why has the logo not been removed do I need to do something thanks
+1
Fixed

Translator broken!!! Help!

oyjakeoy 13 years ago in SitePal Silver updated by Gil 13 years ago 1
Text to speech translator quit working about three months ago. I thought maybe there were some updates going on and eventually the problem would be resolved but it still wont do anything other than say"translation error" Whats the problem?
Answer
Gil 13 years ago
Hi -
Unfortunately - the translator demo is no longer supported.

Our translator demo was utilizing Google Translation services under the hood.
Several months ago Google started charging for this service, which made it impossible for us to continue to offer it as a free demo.

If it helps, you can access Google's service directly (without avatars) - here -
http://translate.google.com/

Thanks for understanding,
Gil
SitePal Team
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Answered

how to duplicate sitepal demo faq

Id powers 14 years ago in SitePal Silver updated by Gil 14 years ago 1
I want to use the faq feature, how can I duplicate the functionality that sitepal shows for their faq, avatar on right, questions on right opening in separate window? the questions "text" is being cut off, how many characters are allowed in faq's/ answers.
sizing faq text
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Answered

Some animation when TTS is loading.

Oleg Tulkin 14 years ago in SitePal Silver updated by Daniel Doak 14 years ago 1
Hello.I would like if exists some API functions to show message or animation while TTS respond is loading. In my case a user receives respond after a few second and all this time hi don`t know will he get any reaction on click or won`t.