SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!
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Under review

Sitepal Plug Win 10, Powerpoint 2010 - No Plugin Menu

Gazoo 8 years ago updated by mauxier 7 years ago 5

Using Windows 10 Pro, Office 2010. Powerpoint has no additional plugins and nothing special installed. SitePal plugin installs, but will not show up in Powerpoint. Tried uninstall, reinstall, re-download and install again. Reboot each time. Nothing. Performed manual process and it works, however I am not interested in re-setting the control toolbox properties each time.

Any ideas ???

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Completed

What happened to the voice of James?

Daniel 8 years ago updated by Gil Sideman 7 years ago 8

The voice of James is different. I have a meeting this week on friday and they want the old voice of James. Please help!?

Answer
Gil Sideman 7 years ago

Hi Daniel -

The voice has been restored.

Hope this helps with meeting tomorrow.

Best,

Gil

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Under review

vh_sceneLoaded of Full body TTS model

Dom 8 years ago updated 8 years ago 2

We are a Gold license user. I emailed this question to SUPPORT@SITEPAL.COM for a week but I still haven't heard from SitePal. Therefore, I post it here in this forum.


We created a Full body TTS model. We didn't assign any audio clip to it because we will call the "sayText" function later. However, we found that when the model is loaded in our webpage, sometimes the “vh_sceneLoaded” function is triggered, sometimes it is not. We are using Chrome 48.0.2564.116 m.


Here are the HTML and js we tested on:

<html>

<body>

<script language="JavaScript" type="text/javascript">

function vh_sceneLoaded(){

console.log('vh_sceneLoaded');

}

</script>

<script language="JavaScript" type="text/javascript" src="http://vhss-d.oddcast.com/fb_embed_functions_v3.php?acc=xxxxxxx&js=1&h=200&w=100&bc=&fs=1&lo=1&ss=2476728&sl=0&tr=1&min=0&eid=xxxxxxxxxxxxx&fv=9"></script>

</body>

</html>



Could you kindly advise?

Thanks.



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Completed

fake

Lenin Javier Vergara Moran 8 years ago updated by Sumit B 8 years ago 1

you are liar, i got the 15 days of free trial, and my bank send me message that you took money for one month? what is happening, and i can go inside my account because you didn't send me the password. i need my money back

0
Fixed

TTS not working. Am platinum

car 9 years ago in SitePal Platinum updated by Gil Sideman 9 years ago 3
Why am I unable to save a TTS file? Bought the platinum pack yet its not working,
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Under review

Cancel my trial

Rob Hadley 8 years ago updated by Chukwuma Ugoh 1 year ago 2

First of all, if you do not offer phone support you mark yourself out as a scam. Is that the image you wish people to have of Sitepal?


After requesting support and not getting it I'd like to cancel my trial. You do not include anywhere on your site how to cancel the trial. Gues you really are scamming people!

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2 Avatars in the same scenario

alejandro estrada gómez 9 years ago 0
Hi,

I am trying to add and handle two different avatars with dynamicText-to-Speech in the same scenario.
Is that possible?

Thank you

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Completed

Full body avatar : code HTML

François 9 years ago in SitePal Gold updated by Sumit B 9 years ago 2

Hello,


I would like to know what HTML code enter: a mobile avatar must execute the text to speech at the opening of the page (without any link like " SAYTEXT")

thanks in advance
F.SCHAAL

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sitepal

PABLO 10 years ago in SitePal Studio updated by Gil 10 years ago 2
tengo q grear 30 sitepal y con 30 fraces distintas para mostarselo ala profesora y q me redise
tareas trabojos y muchas cosas mas .
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Under review

To Cancel the Free Trial with My Refund

WTZ 8 years ago in SitePal Silver updated by Gil Sideman 8 years ago 3

Hello,

I started my trial version yesterday but SitePal functions a bit differently from I expected, therefore I terminated the service.


I was checking my card info just now and there is still a SitePal charge under my ""Authorized Transactions" I hope this will be refunded to me and also SitePal will not continue charging me for the service that I have already stopped using.


I've been looking through some of the forum posts and a lot of people are experiencing the same problem. but i never see anyone post a resolved update.... or nobody answered back my email sent to SitePal teams. ...


Just want a confirmation about the translation and will also consult my card company.


thank you