Registration Issue
The registration page keeps kicking me back. I put in my information and It keeps sending me back to the same page. Can you enter me in manually?
Reoccurring charges on card but no signs of a paid account anywhere.
I have contacted support and they insist I have only a free account and an inactive account. I have since took this to my bank and am getting a new card. Do reoccurring payments eventually stop or does it keep renewing? I hope getting a new card will make the charges stop but that's why I'm asking. I'm tired of having money stolen from me
Hi Steven -
Very sorry about the inconvenience.
If we were able to locate the account we could disable billing for that account.
Did our support ask you for the last 4 digits of your card? This may help us identify the account.
If we did not ask - please send this info to support & we will look into it right away.
Not sure what happened - but we'd like to do anything we can to help.
Best,
Gil
Hi Paula - this feature can only be activated with the Platinum subscription.
If you have a Platinum account, please send a note to support and we will activate video export for your account.
Best,
Gil
import voices or changing them to match teens
Is it possible to import voices into Site Pal. None of the voices match any of the child or teen avatars. If not, what can I change to make the current voices sound like a teen/child? If I change the pitch, the voices sound robotic.
Hi JNJ -
You can't import voices - but you can get good results with pitch & rate adjustment by using SSML prosody tags in the text. They don't work the same way for all voices, best when used with engine 3 female voices.
Here are some examples - try these & let me know what you think.
1. Voice: Ashley - 3,1,6 <prosody pitch="+100%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
Problems with interactive background
Hi!
I am a SitePal silver user for several years.
One month ago I have changed the interactive background of a SitePal character; however, when I tasted it on my website the character appeared without any background and it also disturb the website page where it supposed to be.
I sent 3 requests to SitePal using their form as well as email - no any reply.
Do you have any idea what's going on?
Hi Tatjana -
I believe problems on your site have been resolved at the moment (as we interacted directly & on facebook).
Thanks for your patience.
Gil
Avatar full body on Safari for Windows ?
Hello Gil,
All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?
All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?
You probably have "Secure Playback" turned ON in your account.
When ON, you must specifically approve the domain of your web page which loads your SitePal.
This is a security feature available to prevent theft of your SitePal service.
You have two options -
1. List your domain under the "licensed domains" for your account.
2. Turn OFF secure playback.
Both can be managed from your "Account Info" page.
Hope this helps,
Gil
The Chinese voice (Cantonese) cannot be loaded today
Hi,
The Chinese voice (Cantonese) cannot be loaded today, please check, thanks:
http://www.qe.com.hk/test_sitepal.htm
Voice ID - 1: Cantonese
Language ID - 10: Chinese
Voice Family ID - 4: Nuance
Best
Regards,
Joseph
Joseph -
This issue has been fixed.
Please verify and let us know if you still see a problem.
Best,
Gil
Dynamic resizing
I have embedded a scene into a web page using the AC_VHost_Embed function. To make the page responsive, I need to be able to dynamically change the size of the scene . I have tried replacing the hardcoded height and width data with variables but, that produces an error and the scene never loads.
How can I dynamically change the size of a scene?
Hi -
We've added a new function to the client api - "resize" - the Client API Reference has been updated (on the support page) to include this function. This function allows you to dynamically resize the Scene when the page dimensions change, to support responsive design. Resizing is done dynamically and does not reload the character. We recommend that original aspect ratio be maintained when the Scene is resized. This is not required, but if you want to maintain the same relative position of the character within the Scene frame, you should retain the same aspect ratio. Otherwise, character will be re-positioned as best possible.
This had taken a bit longer than anticipated, thanks for your patience.
Let me know if any comments.
Best,
Gil
download your content to upload where you want it.
I am wondering if you can download once yo have made your avatar? I need also to know if you can do longer lengths than 90 seconds at a time?
Customer support service by UserEcho
