SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!
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Answered

hey, can i add my avatar to an android application ?

Orly 8 years ago in SitePal Gold updated by Prathamesh 5 years ago 13

hey, i want to add the character at my app, is there a way of doing it using java script ?

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Answered

Cant activate a new account. i fill out form and i click contiune and it brings me back to form. I have sent emails and no help.

Kimberly 8 years ago updated by Gil Sideman 8 years ago 3

I fill out form and i click contiune and it brings me back to form. I sent my number asking for someone to call.

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Answered

vh_audioProgress callback

JNJ 8 years ago updated by Gil Sideman 8 years ago 2

Is it possible for this callback to be called more frequently than one second? For short sentences or phrases, the callback may never be called?

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Answered

vh_audioProgress frequency?

JNJ 8 years ago updated by Gil Sideman 8 years ago 2

Is there any way that the progress can be measured without the vh_audioProgress function? In other words, can I know the progress of the TTS audio by just accessing some progress variable?

vh_audioProgress can only be called, every second but, I need to know the progress more frequently.

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Fixed

My audio has stopped working.

erussekrobbins 8 years ago in SitePal Gold updated by Gil Sideman 8 years ago 3

My audio has stopped working. When I go to the edit screen I get an error message about the audio. I tried to create a new one with a new voice and that did not fix my issue. Unfortunately, I sent out a note and a lot of people are going to my site right now to look at the bot.

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Answered

Pause between sentences

François 8 years ago updated by Gil Sideman 8 years ago 6

Hello,


I use "." as a sentence separator in a full body avatar as in the following example:

Javascript: Saytext ('Sentence1.' + 'Sentence2.' + 'Sentence3.' + 'Sentence4.')

But the avatar does not mark any pause between these sentences 1 to 4.

How to proceed ?

Thank you

françois

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Answered

I need my export video option activated.

Cindy71 8 years ago in SitePal Platinum updated by Gil Sideman 8 years ago 9

I am a platinum member and I've requested my video option be activated to finish a presentation for Monday. I understand I'm suppose to have phone support for platinum but I can't find a number. Please resolve asap. I'm on hold until this is done

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Under review

Registration Issue

hogan4600 8 years ago updated 8 years ago 4

The registration page keeps kicking me back. I put in my information and It keeps sending me back to the same page. Can you enter me in manually?

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Answered

Reoccurring charges on card but no signs of a paid account anywhere.

seahawksteven777 8 years ago updated by Gil Sideman 8 years ago 7

I have contacted support and they insist I have only a free account and an inactive account. I have since took this to my bank and am getting a new card. Do reoccurring payments eventually stop or does it keep renewing? I hope getting a new card will make the charges stop but that's why I'm asking. I'm tired of having money stolen from me

Answer
Gil Sideman 8 years ago

Hi Steven -


Very sorry about the inconvenience.

If we were able to locate the account we could disable billing for that account.

Did our support ask you for the last 4 digits of your card? This may help us identify the account.

If we did not ask - please send this info to support & we will look into it right away.


Not sure what happened - but we'd like to do anything we can to help.

Best,

Gil


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Answered

Can I convert a scene to a MP4?

Paula 8 years ago updated by Gil Sideman 8 years ago 2
Answer
Gil Sideman 8 years ago

Hi Paula - this feature can only be activated with the Platinum subscription.

If you have a Platinum account, please send a note to support and we will activate video export for your account.

Best,

Gil