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+2
Fixed
SitePal slow or no load
Aleksandra Maria Czajka 12 years ago
in SitePal Silver
•
updated by Emanuele Sgarra 3 years ago •
15
Many times SitePal just doesn't load. The loading logo just keeps going and going. My users need to refresh the page again and again. This is causing me to lose many users.
+2
Answered
Issues with Avatar playing correct audio when viewed on an iPad
I am having an issue with the avatars when it is viewed on an iPad. I embed the code on my web page and when I view it on the desktop it plays the correct avatar and audio but when I look at it on an iPad it plays a totally different avatar and audio. Any ideas?
Here is a sample of my page below if you want to compare it on a computer vs. iPad. The avatar is at the bottom of the page.
http://salescasestudy.com/Professor/?...
Here is a sample of my page below if you want to compare it on a computer vs. iPad. The avatar is at the bottom of the page.
http://salescasestudy.com/Professor/?...
+2
Under review
text to speech - full body - iOS
Hello,
Is there a code sample to be told by a full body avatar the word HELLO on iOS?
The full body of the avatar http://sitepal.com/fullbody/ page works fine on iOS.
An example of the code of this avatar?
With thanks.
François SCHAAL
+2
Fixed
Can't preview or publish - email option
The preview and send buttons on the publish page (email option) don't seem to work. They turn orange when I click on them but don't do anything. If I move my cursor off they go back to grey. Can anyone help? Thanks
+2
Answered
No Inteligence?
My AI character works perfect in test on site pal. Once embedded there is no verbal response even though he is visible and moving?
is it me?
is it me?
+2
Fixed
i am trying to record a message by phone and after i punch in my account id and pin number the phone disconnects or says invalid account
i am trying to record a message by phone and after i punch in my account id and pin number the phone disconnects or says invalid account
+2
Answered
Help creating dissertation material
I am working on my creating instructional content for my dissertation. I have recorded a real life tutor session, and I would like to create an copy using agents and the audio from the video recording. Can you have agents interact with each other? What do you think would be the best way to go about designing the agent tutoring session.
+2
Declined
SitePal Intro Movie
Is there an intro movie to SitePal we can see? I'd like to see an overview of SitePal features.
+2
Fixed
avatars not loading on my website.
I have 4 Avatars at my website. None of them are loading. So I have no working avatars at my website. I have a gold membership.
+2
Fixed
Can't get anyone to respond
My company is very interested in your product, but I can't seem to get anyone from the sales or support team to return my emails or calls. Now, I've been charged for the product and don't want to buy it, but I can't get you to refund my money or even respond to my email. It really is a huge shame, because you have a great product - just not the support to back it up. If someone could please respond to me, I would greatly appreciate it.
Laureen Ulloa
laureen@dalton-education.com
Laureen Ulloa
laureen@dalton-education.com
Answer
Gil
12 years ago
Dany, Eric -
I looked into it, here's what I found.
Eric -
You sent a note to our Sales on June 23rd. That note was missed - and I do apologize. We do not have a record of any note sent to Support, or any other note from you since June 23rd.
Please let me know how we can help - it will be my pleasure to try to assist.
btw - Sales communication was moved to a new ticketing system last week - as a direct result of your problem report above.
Dany -
We have a record of 10 tickets over some months. Of these 10 tickets, 7 were responded to within 2 days (per our support policy) - in most of cases within a few hours. The three other cases took 3 or 4 days to respond. I looked into each case, and in all of them the delay was due to the need to investigate and refer the issue to engineering for clarification.
I instructed Support to advise the client in such cases that the ticket is being looked at and provide an ETA. I do apologize for not having done so.
Also - kindly allow for the time difference (Korea vs NY) - even in best case scenario you should expect several hours delay.
Regarding your current open ticket - support is looking into it & will advise shortly if not already done so..
BTW - Laureen's case (above in this thread) has been taken offline to a direct discussion between her & me.
Bottom line - we are here & we want to help!
( Eric - please send us another note to sales@sitepal.com - or let me know in this forum how I can help or how to contact you directly )
Best,
Gil
SitePal Team
I looked into it, here's what I found.
Eric -
You sent a note to our Sales on June 23rd. That note was missed - and I do apologize. We do not have a record of any note sent to Support, or any other note from you since June 23rd.
Please let me know how we can help - it will be my pleasure to try to assist.
btw - Sales communication was moved to a new ticketing system last week - as a direct result of your problem report above.
Dany -
We have a record of 10 tickets over some months. Of these 10 tickets, 7 were responded to within 2 days (per our support policy) - in most of cases within a few hours. The three other cases took 3 or 4 days to respond. I looked into each case, and in all of them the delay was due to the need to investigate and refer the issue to engineering for clarification.
I instructed Support to advise the client in such cases that the ticket is being looked at and provide an ETA. I do apologize for not having done so.
Also - kindly allow for the time difference (Korea vs NY) - even in best case scenario you should expect several hours delay.
Regarding your current open ticket - support is looking into it & will advise shortly if not already done so..
BTW - Laureen's case (above in this thread) has been taken offline to a direct discussion between her & me.
Bottom line - we are here & we want to help!
( Eric - please send us another note to sales@sitepal.com - or let me know in this forum how I can help or how to contact you directly )
Best,
Gil
SitePal Team
Customer support service by UserEcho
