Your comments

Stephen -
Our phone support is off for the weekend - though email support continues.
Best way to get a prompt response is to email support@sitepal.com.

Rest assured we will look into and get these issues resolved. If you consequently need more time on your free trial we will extend it.

We will call you Monday morning.
Regards
Gil
SitePal Team
Stephen -
Not sure what the problem might be. SitePal is operational and we are not aware of any problem. Please clear your browser cache and try again.
Let me know if you still encounter a problem.
Regards
Gil
SitePal Team
Stephen -
I understand where you are coming from. We often go the extra mile for our non-profit customers. Please send a note to sales@sitepal.com with a link to this post - and we will advise how we can help.
Gil
The SitePal Team
Renata -

A few additional points -

It is not immediately clear from the information you provided what if anything you may be doing wrong. My suggestions -

1. We offer a working example here -
http://www.oddcast.com/support/as3/VH...
You can download the FLA source code for this example by clicking the download button at top right - and compare with your own code to spot the differences.

2. Try loading a regular swf (like an animation or something simple) in order to find out if that error is related to our code or yours.

Let me know how goes,
Gil
SitePal Team
Horia -
This feature cannot be used in SitePal - at least not the way we have things setup at present.
Our treatment of the input text is setup to support SSML tags - and we treat the text accordingly which is apparently incompatible with supporting other types of tags (such as vtml_phoneme you describe).

I'm sorry I don't have better news.
Gil
Interesting question.
Looking into it - will advise.
Gil
Eric, Jared -
Problem resolved. Sorry for the inconvenience.
Gil
We are aware of the problem.
Jared was able to contact our support (they just got off the phone with him) -
and we're on it.
This will be resolved momentarily.
Gil
Jerome - can you post a link to your web page - where your SitePal character can be seen?
John -
Thank you for pointing out this problem.
This has now been corrected. You may have to clear your browser cache, but you should no longer see this alert.
regards
Gil
SitePal Team