Mark -

Glad to hear it.
Apparently Adobe have now isolated the problem - it only happens to a small subset of IE9 users - which is why they had not known about it.
For those users they recommend downgrading to the previous verstion of Flash.

I expect that this will be fixed with the next Flash update.
Regards
Gil

Bonjour,
Pouvez-vous s'il vous plaît envoyer un lien vers votre page Web où le problème peut être vu?
Cordialement,
Gil
équipe SitePal

Mark -
I'm afraid not - that's not possible.
Gil
SitePal Team

Mark,

We identified a problem with this function. The team is on it - and it will be fixed in the next few days.

Thanks for letting us know.

Regards
Gil
SitePal Team

When a visitor comes to your site, they hear the message that you have assigned to your avatar. Some users may visit your site more than once, and you may not want these repeat visitors to hear the same message every time. One great way to add more variety, and to keep them engaged, is to assign multiple audio messages to your SitePal scene.

Many SitePal users aren’t aware that, with SitePal, you can easily assign multiple (up to 20) audio messages to each SitePal scene. For example, if you assign 3 audio messages to a scene, your avatar will randomly select one (1) of those messages to say.

Selecting multiple audio messages requires no API knowledge or “special powers” of any kind. It’s easy and quick to set up and can do wonders for your website! Here’s all you need to do:

1. After logging in to your account and selecting the scene you'd like to edit, open the scene editor and select Step #4 (Audios)


2. Choose which audio messages you'd like you'd like this Site avatar to speak. For example, if this scene is on a "contact us" page, the audio messages may all be about how to contact you through that page.

Note: If you don't have all of the audios ready yet, take a moment to plan. Decide which messages are best for the page, and then create them (using any of the 5 methods SitePal offers). Once those audios are created and saved, you'll be able to select them.

Tip: When saving the audio messages, you may want to give them an easy to remember name, such as "contact us 1", "contact us 2", "contact us 3".

3. While still in the Audios step, choose the "Saved" tab (the first tab, to the left of "TTS") and then check the box next for "Select Multiple Audios."


4. Now, select your audios. Simply click once on each of the audios that you would like this character to say (this will only work if "Select Multiple Audios" is selected). To un-select a message, click on it a second time. When finished, click Save Scene.

Finally, embed your scene like you normally would.

That's it! You've just made your site more interactive! Now, when people visit your site, they won't always here the same message, which means they'll remain engaged longer!

Gianfranco -

Your implementation has uncovered a missing piece in our iOS solution. The video version of the Scene (which is played on iOS devices) is not currently being regenerated when the Scene is updated through management API calls.

We will update the implementation and correct this lapse. This update has been added to our development plan and should require about 2 weeks.

However please note that video availability will not be immediate. When a Scene is updated, the video version of the updated Scene becomes available up to 1 to 2 min later. Hope that can work for the implementation you have in mind.

Gil