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+1
Fixed

my avatar won't answer questions

TiffanyW 14 years ago in SitePal Gold updated by Gil 14 years ago 1
I just purchase an avatar with the gold package. I was able to put him on my website, he says the initial greeting he was programmed to say, but after that, he will not answer question that are being asked.
+1
Answered

talkEnded Callback

Frederick Weiner 14 years ago updated by Akhil 14 years ago 1
I am using sayText with js (jquery) and the vh_talkEnded() callback does not fire at the end of tts. I used the funciton as described in the manual:

function vh_talkEnded() {

}

Any help appreciated.
+1
Answered

Using avatars in Camtasia

Karli 13 years ago updated by Gil 13 years ago 1
does anyone have any experience using sitepal avatars in camtasia? can it be done?

We currently produce our training lessons using camtasia. The files are produced into a wmv file and hosted from our intranet. I am simply wondering if what sitepal offers is compatible with what we do. We would love to use avatars to make our training a little more exciting!
Answer
Gil 13 years ago
Karli -

We do offer "video generation" functionality as an add-on feature for Platinum accounts. Using this feature you could create a SitePal Scene and at the press of a button export it as a video in wmv format for use in Camtasia.

Please contact sales@sitepal.com to learn more.

Gil
SitePal Team
+1
Answered

updating AIMC does not affect AI bot at all

nonamela 13 years ago updated by Gil 13 years ago 4
Every changes that i make in AIMC does not effect my publish bot at all, how to solve this? I publish my bot in wix.com.
p/s: I've already follow every step in AIMC up until deploying the bot. During testing stage, the bot still response correctly.
Answer
Gil 13 years ago
I've been advised that the problem was clarified and resolved by our support engineer.
The issue was that the domain (under which the Scene is loaded) was not added to the "licensed domains" for your account.

Please let me know if you still experience a problem
Regards
Gil
SitePal Team
+1
Under review

"Background color change" option doesn't work with full body avatar

Franco 9 years ago in SitePal Silver updated by Daniel 9 years ago 5

When you create a full body avatar, in "publish your scene" you have the option to change the background color, but it doesn't work. It works well with the "classic" avatar but not the "full body". It'd be great if you could fix that as I need it very badly. Thanks!

+1
Fixed

Is there any limittance in the number of letters which are contained in one scene?

Winstone Choi 11 years ago in SitePal Gold updated by Sumit B 11 years ago 3
I am a Sitepal Gold package user. I am applying your TTS to an educational site. But your TTS stops saying even though the paragraph is not ended. Is there any limittance in the number of letters which are contained in one scene? When I looked up in your forum, there is a limittance of 900 characters in one scene. Then, Is it not possible to have SitePal TTS read letters which exceed 900? Whad can I do if I can make TTS read a whole paragraph whose number of letters is more than 900?
+1
Declined

How can i cancel my trial , i dont want this product.

Sugey Reyes 12 years ago 0
I will like to cancel my account and get my money back ,
+1
Answered

how can i post the videos i created on my youtube?

Tania Monteiro 11 years ago updated by Sumit 11 years ago 1
+1
Answered

How can I put the logo of my company on the Avatar ?

Tiago 12 years ago in SitePal Platinum updated by Gil 12 years ago 1
+1
Answered

Highlight text as it spoken by avatar

jon 12 years ago in SitePal Gold updated 12 years ago 10
Hi..
Is it possible to provide captions of the text being spoken by the Avatar?
Or have text highlight as the Avatar speaks? any ideas?
thx in advance