Nathan -
First thing that comes to mind is 'playback limit' - did you by chance limit your playback to once per session / day?
Perhaps your colleagues are seeing the Scene for the first time - and thus are not affected by the limit.
If this is not the case please post a link to the page - I'll take a closer look.
Regards
Gil
SitePal Team

Doug -
Both localhost & 127.0.0.1 are in fact supported & should work for you.
if you see a problem - please send a note to support@sitepal.com - we are standing by to assist.
Gil
SitePal Team

Mark -
Thanks for the info
I found this thread on the Adobe message boards -

http://forums.adobe.com/message/4651705

Apparently this is an ongoing problem for many people that began 3 days ago - probably due to an update to the Flash player. It would seem like Adobe is still trying to get their facts straight.
Their engineer is trying to work out the exact combination of software versions that would cause this to happen - as it is not so easy to recreate.

For the moment I would suggest downgrading your flash player version.
Hope this helps
Gil

Mark -

Sorry you experienced a problem & glad the solution was found.

Flash is in fact enabled by default on IE9 - so it should not have been necessary to do anything to get SitePal to work. Not sure why this happened...
Has anyone else encountered IE9 not supporting Flash?

Take care,
Gil
SitePal Team

Gianfranco -

As noted above - we have been working on an improvement that would ensure that when a scene is updated (via API or any means) - the Scene's video representation on iOS will be updated quickly.

We deployed an update today that dramatically improves the situation.
The video is now updated within up to two minutes (worst case) - but in about 1 minute in most cases.

We cannot avoid some lag time - because the system requires time to generate the video.

Hope this helps.
Regards
Gil

Dany, Eric -
I looked into it, here's what I found.

Eric -
You sent a note to our Sales on June 23rd. That note was missed - and I do apologize. We do not have a record of any note sent to Support, or any other note from you since June 23rd.
Please let me know how we can help - it will be my pleasure to try to assist.
btw - Sales communication was moved to a new ticketing system last week - as a direct result of your problem report above.

Dany -
We have a record of 10 tickets over some months. Of these 10 tickets, 7 were responded to within 2 days (per our support policy) - in most of cases within a few hours. The three other cases took 3 or 4 days to respond. I looked into each case, and in all of them the delay was due to the need to investigate and refer the issue to engineering for clarification.
I instructed Support to advise the client in such cases that the ticket is being looked at and provide an ETA. I do apologize for not having done so.
Also - kindly allow for the time difference (Korea vs NY) - even in best case scenario you should expect several hours delay.
Regarding your current open ticket - support is looking into it & will advise shortly if not already done so..

BTW - Laureen's case (above in this thread) has been taken offline to a direct discussion between her & me.

Bottom line - we are here & we want to help!
( Eric - please send us another note to sales@sitepal.com - or let me know in this forum how I can help or how to contact you directly )

Best,
Gil
SitePal Team

Dany, Eric -
We are here and we do care and Platinum clients do have unlimited phone support.
However - we are evidently not doing enough to help. I will review with our support team and get back to you either here or directly.
Gil
SitePal Team

Gianfranco -
Thanks for letting us know.
Can you post a link to the page where the problem can be seen? That would be very helpful. Or please send the link to support.
We will take a close look tomorrow (Monday) and get back to you.
Regards
Gil

Mark -
I'm afraid not - that's not possible.
Gil
SitePal Team

Glad to hear it.
Regards
Gil