En primer lugar - estás en el foro equivocado. Este es el foro de SitePal.
Avatar is taking too much time to load
I am using avatar in my reactjs app. I have added script in my index.html page. Still some times avatar is loading very late. I have good internet connection.
ps.
We've tried to recreate this problem, from the US, Europe and India - and we do not see any unusual or unexpected loading times for our own test pages.
For the page noted below -
US page load time in total is between 2 and 3 seconds.
India page load time in total is between 5 and 6 seconds.
This is normal.
Your time may vary depending on the specifics of your internet connection.
Please follow up with more information so that we may further advise.
Regards,
Gil
Portuguese/Russian issue
hi hope one of you can help me. I am having an issue with Portuguese and Russian translation via oddcast as it does not work. I have checked the console inspect see below. Any idea what is grabError.php mean? -
-- Polish (working ok)
POST XHR http://resources.emasuk.com/requestHandler.aspx [HTTP/1.1 200 OK 77ms]
GET http://cache-a.oddcast.com/crossdomain.xml [HTTP/1.1 200 OK 0ms]
GET http://cache-a.oddcast.com/c_fs/18717b387698771bcb4639f8ee07eb8f.mp3 [HTTP/1.1 200 OK 44ms]
GET http://data.oddcast.com/event.php [HTTP/1.1 200 OK 180ms]
GET http://data.oddcast.com/event.php [HTTP/1.1 200 OK 184ms]
-- Portuguese (not working)
POST XHR http://resources.emasuk.com/requestHandler.aspx [HTTP/1.1 200 OK 90ms]
GET http://cache-a.oddcast.com/c_fs/ce76f2125771017546a5625ca66cf044.mp3 [HTTP/1.1 404 Not Found 10858ms]
GET http://data.oddcast.com/event.php [HTTP/1.1 200 OK 203ms]
GET http://track.oddcast.com/grabError.php [HTTP/1.1 200 OK 308ms]
SitePal TTS Audio on Monetized or Commercial Online VIdeo
Can the SitePal TTS Audio be used on a monetized or purchased video online.
The full-body avatar does not work on mobile !
Hello,
under IOS, it never worked.
With a PC, under Chrome and Opera, the avatar will read the last saytext () and ignores previous saytext () .
If Sitepal could at least re-run the Android avatar as before!
It's a disaster !
François SCHAAL
************************
Bonjour,
Sous iOS, cela n'a jamais fonctionné.
Sur PC, sous Chrome et Opera, l'avatar va lire le dernier saytext() et ignore les saytext() précédents.
Si Sitepal pouvait au-moins refaire fonctionner l'avatar sous Android comme avant !
C'est une catastrophe !
Très déçu par Sitepal
TTS Voice in full-body ?
Hello Gil,
In text-to speech (avatars in full body), should I use the TTS Voice Family ID = 4 (client API Reference v13.7 of 04/20/2015)?
thanks in advance
François
***************************************************************
Bonjour Gil,
I have signed up for Gold Package. For the majority of the first two weeks, I have had different issues, and have called customer service, with little response or support., then told they would resolve this weekend. Going on week 3, none of scenes work
Customer service is TERRIBLE.
10 days ago could not get audio.
Over weekend scenes I already had on our website are not working.
On sitepal.com website none of the scenes load.
I was assured that they would response quickly over the weekend everything would be resolved.
If you are considering this website, be prepared for non-existent customer service, worse yet they ignore you. I have 28,600 LinkedIn connections and by this afternoon, I intend to notify my entire linkedin community.
Kirsten -
We've ran another round of fixes last night, and I had support locate your ticket and provide me with access to your account. I looked into it - and I am able to to open your scenes for editing. I do not see any problem at this time - but I only looked briefly.
Please clear your browser cache and try again - and let me know if you still see a problem.
And yes - I realize you reported that some of your Scenes may be missing - let me know if that's still the case.
btw - your account was purchased on Tue July 20th - exactly 2 week ago - so it has not been 3 weeks - and problem only started about 1 week ago as you reported, though I realize that a few days of dealing with a problem is very annoying.
Also - my support team were doing their best to help. I've reviewed their correspondence.
So here's what happened: we experienced a database corruption, which affected new client accounts that signed up in the last 2 weeks. Problem was diagnosed fully last week - but we could not cure it right away, because it required a maintenance window, which we were only willing to do over the weekend. We ran repairs this past weekend - system is now in clean working order - though a few Scenes from several new clients may be missing.
I can only apologize again for the inconvenience, and I did also offer 3 months of free service, which we've already applied - your free trial has been extended till November.
If any scenes have been permanently lost, you would need to recreate them and re-embed in your web pages, which should only take a few moments.
But if you prefer to terminate your service - that's fine - you are still in free trial, so go ahead and deactivate service from your "Account Info" page, and you will not be charged come November.
Regards,
Gil
Customer support service by UserEcho
