General / SitePal

0

Answered

Reoccurring charges on card but no signs of a paid account anywhere.

8 years ago • updated by 8 years ago • 7

I have contacted support and they insist I have only a free account and an inactive account. I have since took this to my bank and am getting a new card. Do reoccurring payments eventually stop or does it keep renewing? I hope getting a new card will make the charges stop but that's why I'm asking. I'm tired of having money stolen from me

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Answer

8 years ago

Hi Steven -

Very sorry about the inconvenience.

If we were able to locate the account we could disable billing for that account.

Did our support ask you for the last 4 digits of your card? This may help us identify the account.

If we did not ask - please send this info to support & we will look into it right away.

Not sure what happened - but we'd like to do anything we can to help.

Best,

Gil

0

Answered

Can I convert a scene to a MP4?

8 years ago • updated by 8 years ago • 2

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Answer

8 years ago

Hi Paula - this feature can only be activated with the Platinum subscription.

If you have a Platinum account, please send a note to support and we will activate video export for your account.

Best,

Gil

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Answered

import voices or changing them to match teens

8 years ago • updated by 8 years ago • 10

Is it possible to import voices into Site Pal. None of the voices match any of the child or teen avatars. If not, what can I change to make the current voices sound like a teen/child? If I change the pitch, the voices sound robotic.

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Answer

8 years ago

Hi JNJ -

You can't import voices - but you can get good results with pitch & rate adjustment by using SSML prosody tags in the text. They don't work the same way for all voices, best when used with engine 3 female voices.

Here are some examples - try these & let me know what you think.

1. Voice: Ashley - 3,1,6 <prosody pitch="+100%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>

2. Voice: Bridget - 3,1,4 <prosody pitch="+100%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>

3. Voice: Bridget - 3,1,4 <prosody pitch="+50%" rate="+5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>

4. Voice: Julie - 3,1,3 <prosody pitch="+50%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>

5. Voice: Julie - 3,1,3 <prosody pitch="+20%" rate="+5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>

0

Not a bug

Avatar full body on Safari for Windows ?

8 years ago • updated by 7 years ago • 4

Hello Gil,

I tested thefull body avatar for mobiles on different OS (Windows, iOS, Android) and browsers. Everything works perfectly except for Safari under Windows (latest version 5.1.7 on Windows 7 pro) ?

cordially

François

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0

Not a bug

All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?

8 years ago • updated by 8 years ago • 3

All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?

Vote

Answer

8 years ago

You probably have "Secure Playback" turned ON in your account.

When ON, you must specifically approve the domain of your web page which loads your SitePal.

This is a security feature available to prevent theft of your SitePal service.

You have two options -

1. List your domain under the "licensed domains" for your account.

2. Turn OFF secure playback.

Both can be managed from your "Account Info" page.

Hope this helps,

Gil

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Answered

Dynamic resizing

8 years ago • updated by 8 years ago • 17

I have embedded a scene into a web page using the AC_VHost_Embed function. To make the page responsive, I need to be able to dynamically change the size of the scene . I have tried replacing the hardcoded height and width data with variables but, that produces an error and the scene never loads.

How can I dynamically change the size of a scene?

Vote

Answer

8 years ago

Hi -

We've added a new function to the client api - "resize" - the Client API Reference has been updated (on the support page) to include this function. This function allows you to dynamically resize the Scene when the page dimensions change, to support responsive design. Resizing is done dynamically and does not reload the character. We recommend that original aspect ratio be maintained when the Scene is resized. This is not required, but if you want to maintain the same relative position of the character within the Scene frame, you should retain the same aspect ratio. Otherwise, character will be re-positioned as best possible.

This had taken a bit longer than anticipated, thanks for your patience.

Let me know if any comments.

Best,

Gil