Cant activate a new account. i fill out form and i click contiune and it brings me back to form. I have sent emails and no help.
I fill out form and i click contiune and it brings me back to form. I sent my number asking for someone to call.
vh_audioProgress callback
Is it possible for this callback to be called more frequently than one second? For short sentences or phrases, the callback may never be called?
vh_audioProgress frequency?
Is there any way that the progress can be measured without the vh_audioProgress function? In other words, can I know the progress of the TTS audio by just accessing some progress variable?
vh_audioProgress can only be called, every second but, I need to know the progress more frequently.
Pause between sentences
Hello,
I use "." as a sentence separator in a full body avatar as in the following example:
But the avatar does not mark any pause between these sentences 1 to 4.
How to proceed ?
françois
Registration Issue
The registration page keeps kicking me back. I put in my information and It keeps sending me back to the same page. Can you enter me in manually?
Reoccurring charges on card but no signs of a paid account anywhere.
I have contacted support and they insist I have only a free account and an inactive account. I have since took this to my bank and am getting a new card. Do reoccurring payments eventually stop or does it keep renewing? I hope getting a new card will make the charges stop but that's why I'm asking. I'm tired of having money stolen from me
Hi Steven -
Very sorry about the inconvenience.
If we were able to locate the account we could disable billing for that account.
Did our support ask you for the last 4 digits of your card? This may help us identify the account.
If we did not ask - please send this info to support & we will look into it right away.
Not sure what happened - but we'd like to do anything we can to help.
Best,
Gil
Hi Paula - this feature can only be activated with the Platinum subscription.
If you have a Platinum account, please send a note to support and we will activate video export for your account.
Best,
Gil
import voices or changing them to match teens
Is it possible to import voices into Site Pal. None of the voices match any of the child or teen avatars. If not, what can I change to make the current voices sound like a teen/child? If I change the pitch, the voices sound robotic.
Hi JNJ -
You can't import voices - but you can get good results with pitch & rate adjustment by using SSML prosody tags in the text. They don't work the same way for all voices, best when used with engine 3 female voices.
Here are some examples - try these & let me know what you think.
1. Voice: Ashley - 3,1,6 <prosody pitch="+100%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
Avatar full body on Safari for Windows ?
Hello Gil,
All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?
All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?
You probably have "Secure Playback" turned ON in your account.
When ON, you must specifically approve the domain of your web page which loads your SitePal.
This is a security feature available to prevent theft of your SitePal service.
You have two options -
1. List your domain under the "licensed domains" for your account.
2. Turn OFF secure playback.
Both can be managed from your "Account Info" page.
Hope this helps,
Gil
Customer support service by UserEcho
