how to log in and cancel it?
Dear,
sorry,
It said 15 days free, but I already get the bill "around 20 US dollar".
And, I didn't get any welcome letter, so I can't log in.
Now, I want to cancel it. How to do?
My id is "a860423b567@gmail.com Cindy
Hello -
The entry you saw on your credit card - is an authorization - not a charge, and we use this technique so that we may be able to charge you in 15 days without storing any of your credit card information.
So - we did not yet charge you, but we can cancel the authorization if you like, and at the same time help you to login to your account. Please send a note to support@oddcast.com and we will help you out with both.
Best,
Gil
The SitePal Team
Hello -
SitePal works on all browsers and platforms, including Safari and Chrome, as well as mobile iOS and Android devices. Browser compatibility is continuously tested and verified.
If you are seeing a problem - please send a note to support@sitepal.com - and include a link to your page where the problem can be viewed.
Regards
Gil
The SitePal Team
Hello,
Generally, preparing to use SitePal avatars on mobile devices is no different than using them in a web browser in general. Our characters are platform independent and work on all platforms and browsers, and that includes supporting the same API on all platforms, so there is nothing different you need to do.
And there is certainly nothing specifically different about Android.
What are you trying to do on Android?
Best
Gil
Hi Van -
To do that you need to be able to export your SitePal avatar as a video, then add the video to your presentation.
The video generation and export feature is included with Platinum accounts, and can also be added to Gold accounts at extra cost. To find out more please send a note to sales@sitepal.com.
Best,
Gil
This issue was discussed in detail in another topic - please see -
Best,
Gil
We contacted you and you said you emailed me a response but we have not received anything
Hi Doug - you will have to be more specific.
When did you contact us, how, and what was it about?
Kindly remind - we do get a lot on inquiries.
Thanx
Hi, We are trying to contact your from last 3 days, however didn't get any reply from your side. We want to buy avatar character creation with continuous TTS deploy on our cloud server for both website and phone support.
Hi, We are trying to contact your from last 3 days, however didn't get any reply from your side. We want to buy avatar character creation with continuous TTS deploy on our cloud server for both website and phone support.
Hello - we are available at support@sitepal.com and respond daily. How can I help you?
Mobile avatar have several problems
Dear SitePal,
I find many problems on mobile platforms.
1. AUTOPLAY.
You say autoplay do not work on mobile devices. First, this is surprising as for instance Facebook autoplay all my Videos on my FB Wall. Anyway, you say that play not is possible before user has interacted with page.
QUESTION 1: Does this mean that we may (have to) create a "Speek" button which by using JavaScript starts avatar speech?
QUESTION 2: If so, how is the speech started? There is no 'startSpeech' API call, only a 'stopSpeech' call. Could the 'reply' API call be used?
QUESTION 3: I managed to start speech on avatar running on mobile by creating a button which in its JavaScript click event called 'sayText'. But I had to press the button 3 times before speech was made!
2. MANUAL PLAY.
Manual play on mobile is possible, but I have to click the avatar 3 (!) times:
i. First to get the play-icon to show.
ii. Then I click on the play icon without anything happening.
iii. Then on third click, the avatar starts speeking.
QUESTION 4: Why is there not a *large* play button that is visible from the start on mobile, and that accepts a *single* click to start?
SUMMARY:
*) Autoplay is not working.
*) Not able to start the avatar manually. e.g. from another button on the page.
*) Manual play is so cumbersome that most users will not understand how to do it.
Please help. Mobile is an essential platform. Only having an avatar being utilized by end-users on a PC platform is not an option.
the programming time is limited to 36040
I am trying to select an audio file for one of my scenes, and I have received a popup error that says:
"This audio cannot be selected. The programming time is limited to 36040 seconds and 36040 seconds have been used. Please select an audio up to 0 seconds long."
What does this mean, and how do I resolve it??
Hi Jeremy -
This is curious. Please send a note to support@sitepal.com and we will look into it and clear this up.
Regards
Gil
Customer support service by UserEcho
