We provide (free) Phone support for Gold and Platinum plans. When eligible customers login to their account, the support phone number is displayed at top right, under the menu bar.
Phone support is available from 9am to 6pm US EST.
We also provide all customers with (free) email support - which they can access from the SitePal site support page contact form, or by sending an email to firstname.lastname@example.org. Both reach our support team.
We usually respond on the same workday - however, depending on when a message arrives, and our support load, it may be answered the next day.
Officially - we are committed to respond within 2 working days. Unofficially, most queries are answered on the same day, and urgent issues responded to over the weekend - as our support staff monitors incoming tickets over the weekend.
In addition - you have this forum, which, though not an official support vehicle, can hopefully be helpful.
Please let me know how I might advise or assist.
The SitePal Team
I recently paid $9.99 to download all your Elf on the Shelf dances for my grandchildren on my iIpad but nothing will download can you help me please.
I am a gold member
this is the third message that I send it to you using contact us
I also send my message in private message twice at sitepal community
none of my requests answered yet
please cancel my subscription gold monthly
at the moment I am not using sitepal
I will continue to pay if I use it again
My problem is: I have the react app and one of the page need to use sitepal scene via AC_VHost_Embed
function. But if we go to another page and return back on the page with scene without reloading page. How to init scene again? if call AC_VHost_Embed again will be thrown exception
add_html.js:1 Uncaught TypeError: Cannot set property 'innerHTML' of null at vhsshtml5_onaddhtmlcall (add_html.js:1) at HTMLScriptElement.vhsshtml5_add_html_jsLoaded (VM5997 vhost_embed_functions_v2.php:480
Also I use following code to include needed scripts.
My html code
When I reload the page scene works fine.
Do you have any ideas how to resolve this problem?
You neeed to define the callback vh_sceneLoaded().
After this function is called, the API is open for business & ready to receive calls.
Customer support service by UserEcho