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0
Not a bug

unable to record message by phone

Gary Nako 6 months ago in SitePal Bronze • updated by Gil Sideman 5 months ago 2

Am trying to record my message by (Skype) phone. After I dial in, the system prompts me to enter my ID.  After I do and press the # key, it still keeps saying, "System is waiting for your response" - no matter how many times I enter it.  Please advise.

Answer
Gil Sideman 5 months ago

Hello Gary - 

I am sorry about the inconvenience. Please send a note to support@sitepal.com and include your user login (email) and we will look into it and clear this up.

Regards,

Gil

The SitePal Team

0
Completed

how to log in and cancel it?

yuhsi wu 7 months ago • updated by Gil Sideman 7 months ago 4

Dear,
sorry,
It said 15 days free, but I already get the bill "around 20 US dollar".
And, I didn't get any welcome letter, so I can't log in.
Now, I want to cancel it. How to do?
My id is "a860423b567@gmail.com Cindy

Answer
Gil Sideman 7 months ago

Hello - 


The entry you saw on your credit card - is an authorization - not a charge, and we use this technique so that we may be able to charge you in 15 days without storing any of your credit card information.


So - we did not yet charge you, but we can cancel the authorization if you like, and at the same time help you to login to your account. Please send a note to support@oddcast.com and we will help you out with both.

Best,

Gil

The SitePal Team

0
Completed

is doesnt work for Safari and Chrome ?

haha 7 months ago • updated by Gil Sideman 7 months ago 2
Answer
Gil Sideman 7 months ago

Hello - 

SitePal works on all browsers and platforms, including Safari and Chrome, as well as mobile iOS and Android devices. Browser compatibility is continuously tested and verified.

If you are seeing a problem - please send a note to support@sitepal.com - and include a link to your page where the problem can be viewed.

Regards

Gil 

The SitePal Team

0
Answered

how to get video in js

Mohammad Hoseinifar 8 months ago in SitePal Platinum • updated by Gil Sideman 8 months ago 4

Is there any option that we can send a text to your server then you make for us a video and deliver the video to us in code not just showing it in the page

Answer
Gil Sideman 8 months ago

Hello Mohammad - 

If you sign up for the "Video Export" service we can provide you with an API that does just that.


Video export requires a Platinum account, and requires the separate purchase of "export minutes" - the service is metered by the total length of the videos being generated.


The API call will enable you to provide the text & voice, and select the Scene (from your account), and will return a video in mp4 or ogg format. This functionality is part of our Server API.

To proceed - please send a note to sales@sitepal.com.

Best,

Gil

The SitePal Team

0
Answered

a Function that accepts array of words with an interval time in Client API

Mohammad Hoseinifar 8 months ago in SitePal Platinum • updated by Gil Sideman 8 months ago 3

Is in Client API a function that accepts an array of words like

var names = ['Tom','Sara','Jack']

and time interval like 2 mls

and make a video with a character witch says this words with this time gap

for example Tom (2 mls wait) Sara (2 mls wait) ....

Answer
Gil Sideman 8 months ago

Hello Mohammad - 

There is no such API option, but you can use the API function sayText, and in the text include appropriate tags to make the speech engine pause between the words.

The simplest solution is to use commas or periods as separators between the names. This will introduce a pause. 

But if you want to precisely control the length of the pause then you need to use the SSML Break tag.

I can't post an example here - because the forum is designed to strip such tags, but please look in the Client API document, appendix B. See the examples at the bottom of page 36, and look for how the 'time' parameter is used to sepcify the precise length of the break in milliseconds.

Hope this helps,

Gil

The SitePal Team

 

-1
Under review

my bots cannot allow any input ...help urgent

hjchen 3 years ago in SitePal Gold • updated by Gil Sideman 3 years ago 2
-1
Under review

The full-body avatar does not work on mobile !

François 3 years ago • updated by Gil Sideman 3 years ago 9
0
Under review

Text-to-speech problems in 12 languages

François 3 years ago • updated by Gil Sideman 3 years ago 2
-1
Under review

facebook

Maciej 3 years ago in SitePal Gold • updated by Gil Sideman 3 years ago 4
+1
Under review

Internet Explorer Browser Problem!

이현철 3 years ago in SitePal Platinum • updated by Gil Sideman 3 years ago 18