I am having the same problem today that Mr. Kroling was having 4 weeks ago; apparently the issue persists.
Hello Dr. Files -
There is no persistent issue affecting our customers at this time.
The problem that we had experienced several weeks ago was promptly resolved at the time.
I checked and I believe you are being ably assisted by our support with your technical questions.
The SitePal Team
I used Voki Presenter for about 4 years for short introductions to each weeks work. This year half of my presentations are missing. Even after many emails and help requests no one answers my question, where are my missing presentations and what do/pay?
I've use Voki for 3 years for short introductions to my college class. This year 6 presentations are missing. After several emails no one answers my help requests. What do I have to do or pay to get my earlier presentation back? My class starts in 2 weeks. Jim
Jim - we just responded to your email & forwarded it to Voki support.
It can take up to 48 hours for support to respond, though in almost all cases we respond during the same business day.
btw - this is the SitePal community forum, not Voki...
I have signed up for Gold Package. For the majority of the first two weeks, I have had different issues, and have called customer service, with little response or support., then told they would resolve this weekend. Going on week 3, none of scenes work
Customer service is TERRIBLE.
10 days ago could not get audio.
Over weekend scenes I already had on our website are not working.
On sitepal.com website none of the scenes load.
I was assured that they would response quickly over the weekend everything would be resolved.
If you are considering this website, be prepared for non-existent customer service, worse yet they ignore you. I have 28,600 LinkedIn connections and by this afternoon, I intend to notify my entire linkedin community.
We've ran another round of fixes last night, and I had support locate your ticket and provide me with access to your account. I looked into it - and I am able to to open your scenes for editing. I do not see any problem at this time - but I only looked briefly.
Please clear your browser cache and try again - and let me know if you still see a problem.
And yes - I realize you reported that some of your Scenes may be missing - let me know if that's still the case.
btw - your account was purchased on Tue July 20th - exactly 2 week ago - so it has not been 3 weeks - and problem only started about 1 week ago as you reported, though I realize that a few days of dealing with a problem is very annoying.
Also - my support team were doing their best to help. I've reviewed their correspondence.
So here's what happened: we experienced a database corruption, which affected new client accounts that signed up in the last 2 weeks. Problem was diagnosed fully last week - but we could not cure it right away, because it required a maintenance window, which we were only willing to do over the weekend. We ran repairs this past weekend - system is now in clean working order - though a few Scenes from several new clients may be missing.
I can only apologize again for the inconvenience, and I did also offer 3 months of free service, which we've already applied - your free trial has been extended till November.
If any scenes have been permanently lost, you would need to recreate them and re-embed in your web pages, which should only take a few moments.
But if you prefer to terminate your service - that's fine - you are still in free trial, so go ahead and deactivate service from your "Account Info" page, and you will not be charged come November.
I'm sorry to say that functionality is not available.
Customer support service by UserEcho