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0
Not a bug

resource not available

info 3 months ago in SitePal Gold • updated by Gil Sideman 1 month ago 3

I am getting resource not available for my newly created trial account 

Answer
Gil Sideman 1 month ago

That is odd!

Please send a note to support@sitepal.com and we'll sort it out for you.

Regards

Gil

0
Not a bug

unable to record message by phone

Gary Nako 3 months ago in SitePal Bronze • updated by Gil Sideman 1 month ago 2

Am trying to record my message by (Skype) phone. After I dial in, the system prompts me to enter my ID.  After I do and press the # key, it still keeps saying, "System is waiting for your response" - no matter how many times I enter it.  Please advise.

Answer
Gil Sideman 1 month ago

Hello Gary - 

I am sorry about the inconvenience. Please send a note to support@sitepal.com and include your user login (email) and we will look into it and clear this up.

Regards,

Gil

The SitePal Team

0
Completed

how to log in and cancel it?

yuhsi wu 3 months ago • updated by Gil Sideman 3 months ago 4

Dear,
sorry,
It said 15 days free, but I already get the bill "around 20 US dollar".
And, I didn't get any welcome letter, so I can't log in.
Now, I want to cancel it. How to do?
My id is "a860423b567@gmail.com Cindy

Answer
Gil Sideman 3 months ago

Hello - 


The entry you saw on your credit card - is an authorization - not a charge, and we use this technique so that we may be able to charge you in 15 days without storing any of your credit card information.


So - we did not yet charge you, but we can cancel the authorization if you like, and at the same time help you to login to your account. Please send a note to support@oddcast.com and we will help you out with both.

Best,

Gil

The SitePal Team

0
Completed

is doesnt work for Safari and Chrome ?

haha 3 months ago • updated by Gil Sideman 3 months ago 2
Answer
Gil Sideman 3 months ago

Hello - 

SitePal works on all browsers and platforms, including Safari and Chrome, as well as mobile iOS and Android devices. Browser compatibility is continuously tested and verified.

If you are seeing a problem - please send a note to support@sitepal.com - and include a link to your page where the problem can be viewed.

Regards

Gil 

The SitePal Team

0
Answered

how to get video in js

Mohammad Hoseinifar 4 months ago in SitePal Platinum • updated by Gil Sideman 4 months ago 4

Is there any option that we can send a text to your server then you make for us a video and deliver the video to us in code not just showing it in the page

Answer
Gil Sideman 4 months ago

Hello Mohammad - 

If you sign up for the "Video Export" service we can provide you with an API that does just that.


Video export requires a Platinum account, and requires the separate purchase of "export minutes" - the service is metered by the total length of the videos being generated.


The API call will enable you to provide the text & voice, and select the Scene (from your account), and will return a video in mp4 or ogg format. This functionality is part of our Server API.

To proceed - please send a note to sales@sitepal.com.

Best,

Gil

The SitePal Team

0
Under review

Registration Issue

hogan4600 2 years ago • updated 2 years ago 4
0
Under review

download your content to upload where you want it.

Deanna 2 years ago in SitePal Studio • updated by Gil Sideman 2 years ago 3
0
Under review

Customer Suppoer

Mary 2 years ago in SitePal Silver • updated by Gil Sideman 2 years ago 4
0
Under review

Avatar Framework Integration

elad.karakuli 2 years ago in SitePal Platinum • updated by Gil Sideman 2 years ago 1
0
Under review

my email dircted me here to activate my account?

joseph gormanly 2 years ago in SitePal Silver • updated by Gil Sideman 2 years ago 12