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+1
Answered

How do I add the script code to a WordPress site?

Matt@UKCC 2 months ago in SitePal Gold • updated by Gil Sideman 2 months ago 6

I'm presently in a trial and having created a scene I've copied the script code onto my WordPress page but the Avatar is loading as inactive with a broken film icon. This is the same on 2 different WordPress websites so whatever I'm doing isn't working! What do I need to do to resolve this please?

Answer
Gil Sideman 2 months ago

Wordpress Embedding of Sitepal Avatar..doc
Hello Matt,


Apologies for the inconvenience you have faced till now.


I have attached the correct document with this comment where it is shown how to embed Sitepal avatar into the wordpress.org website.


Kindly embed the Avatar into your wordpress website as instructed in the document.


Feel free to contact if you face any issue or if you have any further queries, I would be happy to help you.


Regards,
Kumar Gaurav.
Sitepal Support.

0
Completed

hello,how do i string multiple audio recordings together? Thank you!

waynekumar1 3 months ago • updated by Gil Sideman 3 months ago 2
Answer
Gil Sideman 3 months ago

This issue was discussed in detail in another topic - please see - 


https://community.sitepal.com/communities/1/topics/196-does-anyone-know-how-to-string-scenes-together#comment-1668


Best,

Gil

0
Completed

We contacted you and you said you emailed me a response but we have not received anything

doug 4 months ago • updated by Gil Sideman 3 months ago 3
Answer
Gil Sideman 3 months ago

Hi Doug - you will have to be more specific.


When did you contact us, how, and what was it about?


Kindly remind - we do get a lot on inquiries.


Thanx


0
Fixed

Issue with sayText

arin 6 months ago in SitePal Platinum • updated by Gil Sideman 4 months ago 21

Hi,


Our sitepal ID is: 6745697, we are in our trial period.


sayText was working fine till we are working with simple text like, "Hello There" or "How are you"


Today while we test using a bit large text 

"Hi Arin, Welcome to Cleard Life. I am stefanie. Your interview will start shortly"


it falls short. We are getting this error continuously.


http://cache-a.oddcast.com/tts/gen.php?EID=3&LID=1&VID=3&TXT=Hi%20Arin%2C%20Welcome%20to%20Cleard%20Life.%20I%20am%20stefanie.%20Your%20interview%20will%20start%20shortly&IS_UTF8=1&EXT=mp3&FNAME=&ACC=5883747&API=&SESSION=&CS=eac230dc7847f81fab7b00539ea5b3fb--header


Please suggest...we are out of time.

Answer
Gil Sideman 4 months ago

We experienced a problem this morning with one of our database clusters. The system is designed to be failsafe, with an automated failover mechanism built-in. Unfortunately the failover did not kick in this time & our team had to manually address the problem.

We are still investigating why this happened & how to better mitigate should this happen again - and will implement improvements as needed.

Apologies for the inconvenience this has caused.

0
Answered

Hi, We are trying to contact your from last 3 days, however didn't get any reply from your side. We want to buy avatar character creation with continuous TTS deploy on our cloud server for both website and phone support.

jarora 8 months ago • updated by Gil Sideman 4 months ago 2

Hi, We are trying to contact your from last  3 days, however didn't get any reply  from your side. We want to buy avatar character creation with continuous TTS deploy on our cloud server for both website and phone support. 

Answer
Gil Sideman 4 months ago

Hello - we are available at support@sitepal.com and respond daily. How can I help you?

0
Under review

download your content to upload where you want it.

Deanna 2 years ago in SitePal Studio • updated by Gil Sideman 2 years ago 3
0
Under review

Customer Suppoer

Mary 2 years ago in SitePal Silver • updated by Gil Sideman 2 years ago 4
0
Under review

Avatar Framework Integration

elad.karakuli 2 years ago in SitePal Platinum • updated by Gil Sideman 2 years ago 1
0
Under review

my email dircted me here to activate my account?

joseph gormanly 2 years ago in SitePal Silver • updated by Gil Sideman 2 years ago 12
0
Under review

Portuguese/Russian issue

Kaz Noble 2 years ago • updated by Gil Sideman 2 years ago 10