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Mobile avatar have several problems

Bjorn 6 months ago • updated by Gil Sideman 6 months ago 10

 Dear SitePal,

I find many problems on mobile platforms.


You say autoplay do not work on mobile devices.  First, this is surprising as for instance Facebook autoplay all my Videos on my FB Wall. Anyway, you say that play not is possible before user has interacted with page. 

QUESTION 1:  Does this mean that we may (have to) create a "Speek" button which by using JavaScript starts avatar speech?

QUESTION 2:  If so, how is the speech started?  There is no 'startSpeech' API call, only a 'stopSpeech' call.  Could the 'reply' API call be used? 
QUESTION 3:  I managed to start speech on avatar running on mobile by creating a button which in its JavaScript click event called 'sayText'.  But I had to press the button 3 times before speech was made!


Manual play on mobile is possible, but I have to click the avatar 3 (!) times:  

    i.  First to get the play-icon to show.

   ii.  Then I click on the play icon without anything happening.

  iii.   Then on third click, the avatar starts speeking.

QUESTION 4: Why is there not a *large* play button that is visible from the start on mobile, and that accepts a *single* click to start?


*) Autoplay is not working.

*) Not able to start the avatar manually. e.g. from another button on the page.

*) Manual play is so cumbersome that most users will not understand how to do it.

Please help.  Mobile is an essential platform.  Only having an avatar being utilized by end-users on a PC platform is not an option.


the programming time is limited to 36040

Jeremy 6 months ago • updated by Fred 3 months ago 2

I am trying to select an audio file for one of my scenes, and I have received a popup error that says: 

"This audio cannot be selected. The programming time is limited to 36040 seconds and 36040 seconds have been used. Please select an audio up to 0 seconds long."

What does this mean, and how do I resolve it??

Gil Sideman 6 months ago

Hi Jeremy - 

This is curious. Please send a note to and we will look into it and clear this up. 





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