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0
Not a bug

-Audio Requires User Input NotAllowedError: The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.Error!!!

bsuriyak.uts 1 year ago in SitePal Silver updated by Gil Sideman 1 year ago 14

-Audio Requires User Input NotAllowedError: The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.Error!!!

it is urgent please help 

0
Answered

saytext not speaking Spanish or Russian

Darren 1 year ago in SitePal Bronze updated by Gil Sideman 1 year ago 3

Hi,

I have saytext speaking English (sayText(txt,6 ,1 ,2)) and German (sayText (txt,3,3,2), but when I try and get it to speak Spanish (sayText (txt,1,2,2)) or Russian (sayText (txt,1,21,2)) it does not speak and I get no error message. 

Any ideas?

Many thanks,

Darren.

Answer
Gil Sideman 1 year ago

Darren - 


Both work fine for me - I just tested it with same parameters you provided.

No immediate idea what happened - please try again and let me know.


If it still does not work - please provide precise text used and I'll look into it further.

Regards

Gil

The SitePal Team

0
Completed

Couldn't load avatar in redux react

bsuriyak.uts 1 year ago updated by Gil Sideman 1 year ago 4

I got the below exception. 

Answer
Gil Sideman 1 year ago

Hello!

I hope you wrote to support & that we were able to help you.

Have you seen our React JS Instructions and code sample on our support page? - please see here, under "Tech Notes" at bottom -

https://sitepal.com/support

Please follow the instructions to embed SitePal in React JS.

It should be noted that this is not an official support forum - but an additional venue to exchange information and feedback. While our official support is "manned" every day and answers every query - the same is not always true here.


SitePal support can be reached at support@sitepal.com

Best regards,

Gil

The SitePal Team

0
Completed

Do you have sample for integrate avartar to react js

bsuriyak.uts 1 year ago in SitePal Silver updated by Gil Sideman 1 year ago 2
Answer
Gil Sideman 1 year ago

Yes, React JS instructions & code example are available on the SitePal support page - please see here - https://sitepal.com/support


Example is being revised to cover embedding SitePal multiple pages - we should have an updated example posted in the next few days (replacing the existing).

Please review and follow the instructions & let us know if you encounter any problems by sending us a note to support.

Regards

Gil

The SitePal Team

0
Completed

What is your contact number really an email within 24 hour what???

bonnie 1 year ago updated by Gil Sideman 1 year ago 2
Answer
Gil Sideman 1 year ago

Hello Bonnie!

We provide (free) Phone support for Gold and Platinum plans. When eligible customers login to their account, the support phone number is displayed at top right, under the menu bar.

Phone support is available from 9am to 6pm US EST.

We also provide all customers with (free) email support - which they can access from the SitePal site support page contact form, or by sending an email to support@sitepal.com.  Both reach our support team.

We usually respond on the same workday - however, depending on when a message arrives, and our support load, it may be answered the next day.

Officially - we are committed to respond within 2 working days. Unofficially, most queries are answered on the same day, and urgent issues responded to over the weekend - as our support staff monitors incoming tickets over the weekend.

In addition - you have this forum, which, though not an official support vehicle, can hopefully be helpful.

Please let me know how I might advise or assist.

Regards,

Gil

The SitePal Team

-1
Under review

never ending preview screen

Terence A Bryan 6 years ago in SitePal Gold updated by Gil Sideman 6 years ago 6
+1
Under review

powerpoint 2013 - Does SitePal Plugin Work in this version?

Rex Briggs 6 years ago updated by Sumit B 6 years ago 1
+1
Under review

Skins actions not works

Carlos Renato Hernández Rivas 6 years ago in SitePal Studio updated by Gil Sideman 6 years ago 1
-1
Under review

What are the supported export formats

Luke Alvin Madzedze 7 years ago in SitePal Platinum updated by Jacob Scott 7 years ago 4
+2
Under review

Integrator Access - mngExportVideo

Sahil Sharma 7 years ago in SitePal Platinum updated by Sumit B 7 years ago 5