General / SitePal

SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!

Or leave us a private message

No similar topics found.

0 similar topics found. Vote for them.

Unmarked topics

36

Active topics

61

Closed topics

405

0

Answered

Reoccurring charges on card but no signs of a paid account anywhere.

2 years ago • updated by 2 years ago • 7

I have contacted support and they insist I have only a free account and an inactive account. I have since took this to my bank and am getting a new card. Do reoccurring payments eventually stop or does it keep renewing? I hope getting a new card will make the charges stop but that's why I'm asking. I'm tired of having money stolen from me

Vote

Answer

2 years ago

Hi Steven -

Very sorry about the inconvenience.

If we were able to locate the account we could disable billing for that account.

Did our support ask you for the last 4 digits of your card? This may help us identify the account.

If we did not ask - please send this info to support & we will look into it right away.

Not sure what happened - but we'd like to do anything we can to help.

Best,

Gil

0

Answered

Can I convert a scene to a MP4?

2 years ago • updated by 2 years ago • 2

Vote

Answer

2 years ago

Hi Paula - this feature can only be activated with the Platinum subscription.

If you have a Platinum account, please send a note to support and we will activate video export for your account.

Best,

Gil

0

Answered

import voices or changing them to match teens

2 years ago • updated by 2 years ago • 10

Is it possible to import voices into Site Pal. None of the voices match any of the child or teen avatars. If not, what can I change to make the current voices sound like a teen/child? If I change the pitch, the voices sound robotic.

Vote

Answer

2 years ago

Hi JNJ -

You can't import voices - but you can get good results with pitch & rate adjustment by using SSML prosody tags in the text. They don't work the same way for all voices, best when used with engine 3 female voices.

Here are some examples - try these & let me know what you think.

1. Voice: Ashley - 3,1,6 <prosody pitch="+100%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>

2. Voice: Bridget - 3,1,4 <prosody pitch="+100%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>

3. Voice: Bridget - 3,1,4 <prosody pitch="+50%" rate="+5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>

4. Voice: Julie - 3,1,3 <prosody pitch="+50%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>

5. Voice: Julie - 3,1,3 <prosody pitch="+20%" rate="+5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>

0

Fixed

Problems with interactive background

2 years ago in SitePal Silver • updated by 2 years ago • 2

Hi!

I am a SitePal silver user for several years.

One month ago I have changed the interactive background of a SitePal character; however, when I tasted it on my website the character appeared without any background and it also disturb the website page where it supposed to be.

I sent 3 requests to SitePal using their form as well as email - no any reply.

Do you have any idea what's going on?

Vote

Answer

2 years ago

Hi Tatjana -

I believe problems on your site have been resolved at the moment (as we interacted directly & on facebook).

Thanks for your patience.

Gil

0

Not a bug

Avatar full body on Safari for Windows ?

2 years ago • updated by 1 year ago • 4

Hello Gil,

I tested thefull body avatar for mobiles on different OS (Windows, iOS, Android) and browsers. Everything works perfectly except for Safari under Windows (latest version 5.1.7 on Windows 7 pro) ?

cordially

François

Vote

browse all →