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My audio has stopped working.

erussekrobbins 2 years ago in SitePal Gold • updated by Gil Sideman 2 years ago 3

My audio has stopped working. When I go to the edit screen I get an error message about the audio. I tried to create a new one with a new voice and that did not fix my issue. Unfortunately, I sent out a note and a lot of people are going to my site right now to look at the bot.


Pause between sentences

François 2 years ago • updated by Gil Sideman 2 years ago 6


I use "." as a sentence separator in a full body avatar as in the following example:

Javascript: Saytext ('Sentence1.' + 'Sentence2.' + 'Sentence3.' + 'Sentence4.')

But the avatar does not mark any pause between these sentences 1 to 4.

How to proceed ?

Thank you



I need my export video option activated.

Cindy71 2 years ago in SitePal Platinum • updated by Gil Sideman 2 years ago 9

I am a platinum member and I've requested my video option be activated to finish a presentation for Monday. I understand I'm suppose to have phone support for platinum but I can't find a number. Please resolve asap. I'm on hold until this is done

Under review

Registration Issue

hogan4600 2 years ago • updated 2 years ago 4

The registration page keeps kicking me back. I put in my information and It keeps sending me back to the same page. Can you enter me in manually?


Reoccurring charges on card but no signs of a paid account anywhere.

seahawksteven777 2 years ago • updated by Gil Sideman 2 years ago 7

I have contacted support and they insist I have only a free account and an inactive account. I have since took this to my bank and am getting a new card. Do reoccurring payments eventually stop or does it keep renewing? I hope getting a new card will make the charges stop but that's why I'm asking. I'm tired of having money stolen from me

Gil Sideman 2 years ago

Hi Steven -

Very sorry about the inconvenience.

If we were able to locate the account we could disable billing for that account.

Did our support ask you for the last 4 digits of your card? This may help us identify the account.

If we did not ask - please send this info to support & we will look into it right away.

Not sure what happened - but we'd like to do anything we can to help.



Under review

Sitepal for Gaming sites

Jim 8 years ago in SitePal Silver • updated by aryaan khan 1 week ago 0
Under review

How can feed the avatar with an RSS feed? 8 years ago in SitePal Gold • updated 8 years ago 4
Under review

SitePal in PowerPoint - Easier than Ever!

Jesse 8 years ago • updated by Sumit B 4 years ago 4