SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!

scaricare scena

info347678 9 months ago in SitePal Gold • updated by Gil Sideman 4 months ago 2

Salve, come si scarica una scena?

Gil Sideman 4 months ago

Hi - 

Scenes would normally be embedded in your web page (not downloaded).

Click on the 'Publish' button to the right of the Scene in your SitePal account, to see available options. 

One of them is 'Embed in web page' - select that option to embed the Scene in your web page.

If you are interested in generating & downloading a video - that option is not available with SitePal Gold - it requires extra cost. Please send a note to to find out more.

Hope this helps,



Ciao -

Le scene verrebbero normalmente incorporate nella tua pagina web (non scaricate).

Fai clic sul pulsante "Pubblica" a destra della scena nel tuo account SitePal per visualizzare le opzioni disponibili.

Uno di questi è "Incorpora nella pagina Web": seleziona questa opzione per incorporare la scena nella tua pagina web.

Se sei interessato a generare e scaricare un video - questa opzione non è disponibile con SitePal Gold - richiede un costo aggiuntivo. Si prega di inviare una nota a per saperne di più.

Spero che questo ti aiuti,




Bran 9 months ago in SitePal Platinum • updated by Gil Sideman 9 months ago 6

Hi, we recently registered on your web app, and we are currently using our 15 days trial our account is platinum with account id of 6672309.

We've been using the avatar and tts for a couple of days and it seems to work fine, but today its seems broken caused by with the following errors. 

This errors makes the avatar inconsistent, sometimes it works and then suddenly it wont, I did quick investigation and it appears this errors are the reason for the inconsistency.


"Database error: connect(, cache, $Password) failed.
MySQL Error: ()
includes/oddlib/ Session halted"

"Error: [107] Missing required parameter: Missing CS"

this errors are quite a disappointing as we are about to have our demo today and suddenly this errors. We hope to hear from you asap as to how we could fix this and proceed with our demo.

Thank you. 

Gil Sideman 9 months ago

Folks - 

The problem has been addressed.

We are not aware of any remaining issue at this time.

If you are still experiencing any sort of problem - please let us know.

Sincere apologies for the inconvenience this has caused.




Mobile avatar have several problems

Bjorn 10 months ago • updated by Gil Sideman 10 months ago 10

 Dear SitePal,

I find many problems on mobile platforms.


You say autoplay do not work on mobile devices.  First, this is surprising as for instance Facebook autoplay all my Videos on my FB Wall. Anyway, you say that play not is possible before user has interacted with page. 

QUESTION 1:  Does this mean that we may (have to) create a "Speek" button which by using JavaScript starts avatar speech?

QUESTION 2:  If so, how is the speech started?  There is no 'startSpeech' API call, only a 'stopSpeech' call.  Could the 'reply' API call be used? 
QUESTION 3:  I managed to start speech on avatar running on mobile by creating a button which in its JavaScript click event called 'sayText'.  But I had to press the button 3 times before speech was made!


Manual play on mobile is possible, but I have to click the avatar 3 (!) times:  

    i.  First to get the play-icon to show.

   ii.  Then I click on the play icon without anything happening.

  iii.   Then on third click, the avatar starts speeking.

QUESTION 4: Why is there not a *large* play button that is visible from the start on mobile, and that accepts a *single* click to start?


*) Autoplay is not working.

*) Not able to start the avatar manually. e.g. from another button on the page.

*) Manual play is so cumbersome that most users will not understand how to do it.

Please help.  Mobile is an essential platform.  Only having an avatar being utilized by end-users on a PC platform is not an option.


the programming time is limited to 36040

Jeremy 10 months ago • updated by Fred 7 months ago 2

I am trying to select an audio file for one of my scenes, and I have received a popup error that says: 

"This audio cannot be selected. The programming time is limited to 36040 seconds and 36040 seconds have been used. Please select an audio up to 0 seconds long."

What does this mean, and how do I resolve it??

Gil Sideman 10 months ago

Hi Jeremy - 

This is curious. Please send a note to and we will look into it and clear this up. 





shimon.fridkin 10 months ago in SitePal Gold • updated by anonymous 6 months ago 0

how can I add hebrew AIML sets to the AI Knowledge Base on the AIMC correctly?

Under review

i need activated, i paid using paypal

jjoeuk45 2 years ago • updated by Gil Sideman 2 years ago 4
Under review

Reseller Agreement

Trevor 2 years ago in SitePal Gold • updated by Gil Sideman 2 years ago 1
Under review

the full body characters are not enable to - please advise,

mohamedfarahdr 2 years ago in SitePal Gold • updated by Gil Sideman 2 years ago 3
Under review

speech to text

Carl Silva 2 years ago • updated by Sumit B 2 years ago 1
Under review

Does the photo face in tech playground still email a preview?

Mr Mahoney 2 years ago • updated by Gil Sideman 2 years ago 4