SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!
0
Answered

I used Voki Presenter for about 4 years for short introductions to each weeks work. This year half of my presentations are missing. Even after many emails and help requests no one answers my question, where are my missing presentations and what do/pay?

Jim S 4 months ago updated by Gil Sideman 3 months ago 2

I've use Voki for 3 years for short introductions to my college class. This year 6 presentations are missing. After several emails no one answers my help requests. What do I have to do or pay to get my earlier presentation back? My class starts in 2 weeks. Jim  

Answer
Gil Sideman 3 months ago

Jim - we just responded to your email & forwarded it to Voki support. 

It can take up to 48 hours for support to respond, though in almost all cases we respond during the same business day.

btw - this is the SitePal community forum, not Voki...

Regards,

Gil

-2
Completed

I have signed up for Gold Package. For the majority of the first two weeks, I have had different issues, and have called customer service, with little response or support., then told they would resolve this weekend. Going on week 3, none of scenes work

kroling 4 months ago updated by Gil Sideman 3 months ago 13

Customer service is TERRIBLE.

10 days ago could not get audio.

Over weekend scenes I already had on our website are not working.

On sitepal.com website none of the scenes load.

I was assured that they would response quickly over the weekend everything would be resolved.

If you are considering this website, be prepared for non-existent customer service, worse yet they ignore you. I have 28,600 LinkedIn connections and by this afternoon, I intend to notify my entire linkedin community.

Answer
Gil Sideman 3 months ago

Kirsten - 

We've ran another round of fixes last night, and I had support locate your ticket and provide me with access to your account. I looked into it - and I am able to to open your scenes for editing.  I do not see any problem at this time - but I only looked briefly.

Please clear your browser cache and try again - and let me know if you still see a problem.

And yes - I realize you reported that some of your Scenes may be missing - let me know if that's still the case.


btw - your account was purchased on Tue July 20th - exactly 2 week ago - so it has not been 3 weeks - and problem only started about 1 week ago as you reported, though I realize that a few days of dealing with a problem is very annoying.

Also - my support team were doing their best to help. I've reviewed their correspondence.

So here's what happened:  we experienced a database corruption, which affected new client accounts that signed up in the last 2 weeks. Problem was diagnosed fully last week - but we could not cure it right away, because it required a maintenance window, which we were only willing to do over the weekend. We ran repairs this past weekend - system is now in clean working order - though a few Scenes from several new clients may be missing. 


I can only apologize again for the inconvenience, and I did also offer 3 months of free service, which we've already applied - your free trial has been extended till November.

If any scenes have been permanently lost, you would need to recreate them and re-embed in your web pages, which should only take a few moments.


But if you prefer to terminate your service - that's fine - you are still in free trial, so go ahead and deactivate service from your "Account Info" page, and you will not be charged come November. 

Regards,

Gil


0
Completed

When the website loads, you can make the full body character walk to the location you put it to be

Ideas 5 months ago updated by Gil Sideman 5 months ago 2
Answer
Gil Sideman 5 months ago

I'm sorry to say that functionality is not available.

Regards,

Gil

0
Answered

GoTo link

simmbad 6 months ago in SitePal Gold updated by Gil Sideman 6 months ago 2

How can I make my Chatbot's answers be linked to another page? I cannot add the link to the response, can I?

Answer
Gil Sideman 6 months ago

Hello Simmbad!


In your account, open the Scene attributes panel. There you have the option to introduce a link that can be 'triggered' in a number of different ways (per your choice).

For example - the link may be triggered by user clicking on the character, or by the character concluding their speech, or timed with their speech. Link may open in separate tab, specific tab, or same page, etc.

Hope this helps!

Regards,

Gil

-1
Under review

The full-body avatar does not work on mobile !

François 3 years ago updated by Gil Sideman 3 years ago 9
0
Under review

Text-to-speech problems in 12 languages

François 3 years ago updated by Gil Sideman 3 years ago 2
-1
Under review

facebook

Maciej 3 years ago in SitePal Gold updated by Gil Sideman 3 years ago 4
+1
Under review

Internet Explorer Browser Problem!

이현철 3 years ago in SitePal Platinum updated by Gil Sideman 3 years ago 18
+1
Under review

Avatar full-body iOS

François 3 years ago updated by Gil Sideman 3 years ago 7