SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!

What is your contact number really an email within 24 hour what???

bonnie 1 week ago updated by Gil Sideman 6 days ago 2
Gil Sideman 6 days ago

Hello Bonnie!

We provide (free) Phone support for Gold and Platinum plans. When eligible customers login to their account, the support phone number is displayed at top right, under the menu bar.

Phone support is available from 9am to 6pm US EST.

We also provide all customers with (free) email support - which they can access from the SitePal site support page contact form, or by sending an email to  Both reach our support team.

We usually respond on the same workday - however, depending on when a message arrives, and our support load, it may be answered the next day.

Officially - we are committed to respond within 2 working days. Unofficially, most queries are answered on the same day, and urgent issues responded to over the weekend - as our support staff monitors incoming tickets over the weekend.

In addition - you have this forum, which, though not an official support vehicle, can hopefully be helpful.

Please let me know how I might advise or assist.



The SitePal Team


Please cancel my monthly gold subcribtion

iwantrisna 2 weeks ago in SitePal Gold updated by Gil Sideman 1 week ago 4


I am a gold member

this is the third message that I send it to you using contact us

I also send my message in private message twice at sitepal community

none of my requests answered yet

please cancel my subscription gold monthly

at the moment I am not using sitepal

I will continue to pay if I use it again

best regards


How to call AC_VHost_Embed twice

asimonok 3 weeks ago in SitePal Platinum 0


My problem is: I have the react app and one of the page need to use sitepal scene via AC_VHost_Embed

function. But if we go to another page and return back on the page with scene without reloading page. How to init scene again? if call AC_VHost_Embed again will be thrown exception

add_html.js:1 Uncaught TypeError: Cannot set property 'innerHTML' of null
    at vhsshtml5_onaddhtmlcall (add_html.js:1)
    at HTMLScriptElement.vhsshtml5_add_html_jsLoaded (VM5997 vhost_embed_functions_v2.php:480

Also I use following code to include needed scripts.


My html code

<div id="vhssHTML-character"></div>

When I reload the page scene works fine.

Do you have any ideas how to resolve this problem?


How do I find avartar loaded in the webpage or not?

bsuriyak.uts 4 weeks ago in SitePal Silver updated 4 weeks ago 9
Gil Sideman 4 weeks ago

Great question. 

You neeed to define the callback vh_sceneLoaded().

After this function is called, the API is open for business & ready to receive calls.

Under review

Not able to see the animation of Avatar on Website

Selekt 4 weeks ago in SitePal Gold updated by Gil Sideman 3 weeks ago 3
Under review

Adding avatar in iOS apps 2 months ago in SitePal Silver updated by Gil Sideman 2 months ago 1
Under review

AI not using the <srai> tags or writing to memory

KarleighBon 2 months ago in SitePal Gold updated by Gil Sideman 2 months ago 10
Under review

How to embed a scene in angular

mumo-dev 3 months ago in SitePal Platinum updated by Gil Sideman 1 month ago 17
Under review

avatar movement on mouse is not with respect to avatar position where it is displayed.

Parvez 9 months ago updated by Gil Sideman 8 months ago 3