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0
Answered

I need my export video option activated.

Cindy71 11 months ago in SitePal Platinum • updated by Gil Sideman 7 months ago 9

I am a platinum member and I've requested my video option be activated to finish a presentation for Monday. I understand I'm suppose to have phone support for platinum but I can't find a number. Please resolve asap. I'm on hold until this is done

0
Under review

Registration Issue

hogan4600 11 months ago • updated 11 months ago 4

The registration page keeps kicking me back. I put in my information and It keeps sending me back to the same page. Can you enter me in manually?

0
Answered

Reoccurring charges on card but no signs of a paid account anywhere.

seahawksteven777 11 months ago • updated by Gil Sideman 11 months ago 7

I have contacted support and they insist I have only a free account and an inactive account. I have since took this to my bank and am getting a new card. Do reoccurring payments eventually stop or does it keep renewing? I hope getting a new card will make the charges stop but that's why I'm asking. I'm tired of having money stolen from me

Answer
Gil Sideman 11 months ago

Hi Steven -


Very sorry about the inconvenience.

If we were able to locate the account we could disable billing for that account.

Did our support ask you for the last 4 digits of your card? This may help us identify the account.

If we did not ask - please send this info to support & we will look into it right away.


Not sure what happened - but we'd like to do anything we can to help.

Best,

Gil


0
Answered

Can I convert a scene to a MP4?

Paula 11 months ago • updated by Gil Sideman 11 months ago 2
Answer
Gil Sideman 11 months ago

Hi Paula - this feature can only be activated with the Platinum subscription.

If you have a Platinum account, please send a note to support and we will activate video export for your account.

Best,

Gil


0
Answered

import voices or changing them to match teens

JNJ 12 months ago • updated by Gil Sideman 12 months ago 10

Is it possible to import voices into Site Pal. None of the voices match any of the child or teen avatars. If not, what can I change to make the current voices sound like a teen/child? If I change the pitch, the voices sound robotic.

Answer
Gil Sideman 12 months ago

Hi JNJ -

You can't import voices - but you can get good results with pitch & rate adjustment by using SSML prosody tags in the text. They don't work the same way for all voices, best when used with engine 3 female voices.

Here are some examples - try these & let me know what you think.


1. Voice: Ashley - 3,1,6 <prosody pitch="+100%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>

2. Voice: Bridget - 3,1,4 <prosody pitch="+100%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
3. Voice: Bridget - 3,1,4 <prosody pitch="+50%" rate="+5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
4. Voice: Julie - 3,1,3 <prosody pitch="+50%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
5. Voice: Julie - 3,1,3 <prosody pitch="+20%" rate="+5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
+1
Under review

"Background color change" option doesn't work with full body avatar

Franco 2 years ago in SitePal Silver • updated by Daniel 2 years ago 5
0
Under review

FAQ character does not work

Jo Tummers 2 years ago in SitePal Silver • updated by Gil Sideman 2 years ago 1
0
Under review

Cancel my trial

Rob Hadley 2 years ago • updated by Gil Sideman 2 years ago 1
+2
Under review

My site address starts with https://

Jo Tummers 2 years ago in SitePal Silver • updated by Gil Sideman 1 year ago 21