All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?
All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?
You probably have "Secure Playback" turned ON in your account.
When ON, you must specifically approve the domain of your web page which loads your SitePal.
This is a security feature available to prevent theft of your SitePal service.
You have two options -
1. List your domain under the "licensed domains" for your account.
2. Turn OFF secure playback.
Both can be managed from your "Account Info" page.
Hope this helps,
Gil
The Chinese voice (Cantonese) cannot be loaded today
Hi,
The Chinese voice (Cantonese) cannot be loaded today, please check, thanks:
http://www.qe.com.hk/test_sitepal.htm
Voice ID - 1: Cantonese
Language ID - 10: Chinese
Voice Family ID - 4: Nuance
Best
Regards,
Joseph
Joseph -
This issue has been fixed.
Please verify and let us know if you still see a problem.
Best,
Gil
Dynamic resizing
I have embedded a scene into a web page using the AC_VHost_Embed function. To make the page responsive, I need to be able to dynamically change the size of the scene . I have tried replacing the hardcoded height and width data with variables but, that produces an error and the scene never loads.
How can I dynamically change the size of a scene?
Hi -
We've added a new function to the client api - "resize" - the Client API Reference has been updated (on the support page) to include this function. This function allows you to dynamically resize the Scene when the page dimensions change, to support responsive design. Resizing is done dynamically and does not reload the character. We recommend that original aspect ratio be maintained when the Scene is resized. This is not required, but if you want to maintain the same relative position of the character within the Scene frame, you should retain the same aspect ratio. Otherwise, character will be re-positioned as best possible.
This had taken a bit longer than anticipated, thanks for your patience.
Let me know if any comments.
Best,
Gil
download your content to upload where you want it.
I am wondering if you can download once yo have made your avatar? I need also to know if you can do longer lengths than 90 seconds at a time?
Customer Suppoer
I emailed customer support two days ago about some difficulty I was experiencing embedding an avator into a PowerPoint presentation. I have not heard from them yet. Has anyone else experienced this kind of delay? Is there a way to talk to a representative directly? If so, how?
Customer support service by UserEcho
