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0
Not a bug

All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?

shahisoliman 1 year ago • updated by Gil Sideman 1 year ago 3

All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?

Answer
Gil Sideman 1 year ago

You probably have "Secure Playback" turned ON in your account.

When ON, you must specifically approve the domain of your web page which loads your SitePal.

This is a security feature available to prevent theft of your SitePal service.


You have two options -

1. List your domain under the "licensed domains" for your account.

2. Turn OFF secure playback.


Both can be managed from your "Account Info" page.

Hope this helps,

Gil



0
Answered

The Chinese voice (Cantonese) cannot be loaded today

info 1 year ago in SitePal Silver • updated by Gil Sideman 1 year ago 3

Hi,

The Chinese voice (Cantonese) cannot be loaded today, please check, thanks:
http://www.qe.com.hk/test_sitepal.htm

Voice ID - 1: Cantonese
Language ID - 10: Chinese
Voice Family ID - 4: Nuance

Best
Regards,

Joseph

Answer
Gil Sideman 1 year ago

Joseph -

This issue has been fixed.

Please verify and let us know if you still see a problem.

Best,

Gil

0
Answered

Dynamic resizing

JNJ 1 year ago • updated by Gil Sideman 1 year ago 17

I have embedded a scene into a web page using the AC_VHost_Embed function. To make the page responsive, I need to be able to dynamically change the size of the scene . I have tried replacing the hardcoded height and width data with variables but, that produces an error and the scene never loads.

How can I dynamically change the size of a scene?

Answer
Gil Sideman 1 year ago

Hi -

We've added a new function to the client api - "resize" - the Client API Reference has been updated (on the support page) to include this function. This function allows you to dynamically resize the Scene when the page dimensions change, to support responsive design. Resizing is done dynamically and does not reload the character. We recommend that original aspect ratio be maintained when the Scene is resized. This is not required, but if you want to maintain the same relative position of the character within the Scene frame, you should retain the same aspect ratio. Otherwise, character will be re-positioned as best possible.

This had taken a bit longer than anticipated, thanks for your patience.

Let me know if any comments.

Best,

Gil

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Under review

download your content to upload where you want it.

Deanna 1 year ago in SitePal Studio • updated by Gil Sideman 1 year ago 3

I am wondering if you can download once yo have made your avatar? I need also to know if you can do longer lengths than 90 seconds at a time?

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Under review

Customer Suppoer

Mary 1 year ago in SitePal Silver • updated by Gil Sideman 1 year ago 4

I emailed customer support two days ago about some difficulty I was experiencing embedding an avator into a PowerPoint presentation. I have not heard from them yet. Has anyone else experienced this kind of delay? Is there a way to talk to a representative directly? If so, how?

0
Under review

WLT reduce height of full body avatar

tony jackson 2 years ago in SitePal Gold • updated by Gil Sideman 2 years ago 3
0
Under review

full body avatar- Google chrome: grey overlay on start

tony jackson 3 years ago • updated by Jonathan Frank 2 years ago 14
0
Under review

NeoSpeech Problem!

랭스타 3 years ago in SitePal Platinum • updated by Sumit B 3 years ago 1
+1
Under review

Need an urgent reply

Winstone 3 years ago • updated by Sumit B 3 years ago 2