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Bran 2 years ago in SitePal Platinum updated by Gil Sideman 2 years ago 6

Hi, we recently registered on your web app, and we are currently using our 15 days trial our account is platinum with account id of 6672309.

We've been using the avatar and tts for a couple of days and it seems to work fine, but today its seems broken caused by with the following errors. 

This errors makes the avatar inconsistent, sometimes it works and then suddenly it wont, I did quick investigation and it appears this errors are the reason for the inconsistency.


"Database error: connect(, cache, $Password) failed.
MySQL Error: ()
includes/oddlib/ Session halted"

"Error: [107] Missing required parameter: Missing CS"

this errors are quite a disappointing as we are about to have our demo today and suddenly this errors. We hope to hear from you asap as to how we could fix this and proceed with our demo.

Thank you. 

Gil Sideman 2 years ago

Folks - 

The problem has been addressed.

We are not aware of any remaining issue at this time.

If you are still experiencing any sort of problem - please let us know.

Sincere apologies for the inconvenience this has caused.




Mobile avatar have several problems

Bjorn 2 years ago updated by Gil Sideman 2 years ago 10

 Dear SitePal,

I find many problems on mobile platforms.


You say autoplay do not work on mobile devices.  First, this is surprising as for instance Facebook autoplay all my Videos on my FB Wall. Anyway, you say that play not is possible before user has interacted with page. 

QUESTION 1:  Does this mean that we may (have to) create a "Speek" button which by using JavaScript starts avatar speech?

QUESTION 2:  If so, how is the speech started?  There is no 'startSpeech' API call, only a 'stopSpeech' call.  Could the 'reply' API call be used? 
QUESTION 3:  I managed to start speech on avatar running on mobile by creating a button which in its JavaScript click event called 'sayText'.  But I had to press the button 3 times before speech was made!


Manual play on mobile is possible, but I have to click the avatar 3 (!) times:  

    i.  First to get the play-icon to show.

   ii.  Then I click on the play icon without anything happening.

  iii.   Then on third click, the avatar starts speeking.

QUESTION 4: Why is there not a *large* play button that is visible from the start on mobile, and that accepts a *single* click to start?


*) Autoplay is not working.

*) Not able to start the avatar manually. e.g. from another button on the page.

*) Manual play is so cumbersome that most users will not understand how to do it.

Please help.  Mobile is an essential platform.  Only having an avatar being utilized by end-users on a PC platform is not an option.


the programming time is limited to 36040

Jeremy 2 years ago updated by Fred 2 years ago 2

I am trying to select an audio file for one of my scenes, and I have received a popup error that says: 

"This audio cannot be selected. The programming time is limited to 36040 seconds and 36040 seconds have been used. Please select an audio up to 0 seconds long."

What does this mean, and how do I resolve it??

Gil Sideman 2 years ago

Hi Jeremy - 

This is curious. Please send a note to and we will look into it and clear this up. 





shimon.fridkin 2 years ago in SitePal Gold updated by anonymous 1 year ago 0

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