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+1
Answered

International Phone Number Charges

Karen Cote 14 years ago in SitePal Gold updated 14 years ago 2
Is the international phone number on the audio for my avatar toll free? Can I call it if I'm in Canada or anywhere else for that matter and not get charged?

Thank you.
Answer
Gil 14 years ago
Karen -
The SitePal 1-800 number is toll free from the US and Canada.
We will modify the user interface to correctly reflect this information.
Regards,
Gil
SitePal Team
0
Completed

Avatar Canvas Error when responsiv within react

hanihussein1997 9 months ago in SitePal Gold updated by Gil Sideman 8 months ago 19

Hello,

currently we implement the SitePal avatar within our React Website and everything works complelty fine. But if I want to make the Avatar more reponsive, by changing the last digit to 1, i get the following error:

Image 245


This is how we integrate the Avatar currently:

Image 246


Answer
Gil Sideman 8 months ago

Hello!


We've implemented a responsive react JS example for your reference. 

In this example we positioned the SitePal character in a realistic web page, with actual content & style.

The example can be found on our support page - www.sitepal.com/support

Here is a direct link - https://sitepal.com/api/examples/react-responsive/index.html


There's a download link on the page itself (at the bottom) - where you can download the source of this page.

Please review, and see if you can use the same methodology. 

I hope this will be helpful.

Let me know how goes.

Best,

Gil

0
Answered

Question for sayText

nextexchange 9 months ago in SitePal Gold updated by Gil Sideman 9 months ago 2

1. When I call sayText to make the avatar speak a text, can I store the audio returned from the SitePal server?

2. When I call sayText to make the avatar speak a text, can I monitor the start and end of avatar speaking?

Answer
Gil Sideman 9 months ago

Hello!

1.

If you are looking to improve performance - there is no need to store the audio because our built-in caching system already does that for you. We cache over 20M audios on the cloud to ensure that subsequent calls for the same audio take less time.

If your intention is different - please send us a note to support@sitepal.com and explain what you have in mind, we will advise.

2.

Yes, when you call sayText or sayAudio or sayAI - you can use out callbacks to know when audios start speaking & end speech. You can also receive progress callbacks if you want to.

See this example for reference - https://sitepal.com/api/examples/syc_classic.html

And checkout the "callbacks" section in the Client API reference for more information.


Note: Start & End audio callbacks are always sent - all you need to do is setup the JS callback functions to receive them.

To receive progress callbacks you need to turn ON progress attribute using the 'setStatus' call.

Hope this helps!

Regards,

Gil

The SitePal Team

0
Answered

Help with Edu Avatars

americantesol 9 months ago in SitePal Gold updated by Gil Sideman 9 months ago 6

Hello, we have this page running to help students: https://americantesol.com/tesol-teacher-bethany.html  However recently the teach button stopped working.  Today, I reuploaded a code to fix it, and it seems to be working, however, there is no audio, just the text.  https://americantesol.com/tesol-i-tools.html 

Any recommendations to fix these two pages? Thanks in advance. 

Answer
Gil Sideman 9 months ago

Yes, ChatGPT is pre-integrated with SitePal. 

Please review this document & let us know if any questions.

https://sitepal.com/docs/Implementing_Your_AI_Agent.pdf

Regards,

Gil

0
Not a bug

sayTexnot working

mustafa abdelkawy16 11 months ago in SitePal Gold updated by Gil Sideman 11 months ago 4

sayText("Hello my dear friend", 3, 1, 3); doesn't work 
despite it enters the function

Image 232

Answer
Gil Sideman 11 months ago

Hello Mustafa!

I think you are misunderstanding the functionality of our callbacks.  


I suggest to use our technical example as a guide - 

https://sitepal.com/api/examples/saytext_classic.html

copy the source code of the example to your own test page, then replace the embed code in the example with your own, and update your licensed domain - without making any other changes to the page.

This will allow you to get it working with minimum effort - and then you can further adapt to your needs.


Our technical note (mentioned above) guides you step by step in getting started with using dynamic TTS - and that's the best way to start.

Note: there is no need to define any callback function to get sayText to work.


Hope this helps,

Gil

Answer
Gil Sideman 12 months ago

Yes, there is. It is an AWS related outage - and we are expecting it to be resolved soon.

For now - please send a note to support@sitepal.com and ask for your new signup to be activated.

We'll take care of it asap.

Regards,

Gil

The SitePal Team

0
Fixed

bug playing audio

jordi 1 year ago in SitePal Gold updated by Gil Sideman 1 year ago 2


Hi, i have a problem when i try to play an audio uploaded manually to your platform, it plays correctly on PC but not on mobile devices where it gives this error. This only happens in mobile devices

Image 227

0
Fixed

How to Disable logs

pbk 1 year ago in SitePal Gold updated by Gil Sideman 1 year ago 3

Image 225

how to disable these logs? 
SitePal.js --> is the library [sitepal-react]
other files are from core sitepal

Answer
Gil Sideman 1 year ago

Hello,

I would like to update you about the query you had related to disabling logs has been resolved now.

Console Log output has been minimized.
A new parameter is now added to "setStatus" to enable more detailed logging if needed.
See "setStatus" documentation in API Reference for more information here https://sitepal.com/documentation


Regards,

The Sitepal Team

0
Answered

I have to buy more minutes for download my video

info 1 year ago in SitePal Gold updated by Gil Sideman 1 year ago 2
Answer
Gil Sideman 1 year ago

Hello!

For prompt assistance please send us a note to support@sitepal.com.

Regards,

Gil

The SitePal Team

0
Answered

Can we pass link/url of a MP3 directly in sayAudio() API call?

Sanjay 2 years ago in SitePal Gold updated by Gil Sideman 2 years ago 2

Hi, I am one of the developer of a client using your platform (Gold Plan). We need help with client side API.

Is it possible to pass url/link of a mp3 directly in sayAudio() API call? We have mp3 files hosted in different places that we want to pass to the avatar during runtime. Is it possible?

Thanks,


Answer
Gil Sideman 2 years ago

Hello Sanjay -

All audio files must first be uploaded to your SitePal account & pre-processed. Pre-processing prepares the file for being "spoken" - by performing lipsync analysis and optimizing audio format for streaming.

We do provide upload audio API functionality with the Server API. This should allow you to first upload an audio, and then speak it with the Client API 'sayText'.

But the conjunction of these two functions may not be fast enough for realtime (you can try) - it would work best if all your audios were pre-uploaded into the account, either manually or programmatically.

Let us know if we can further advise or assist.

Regards,

Gil

The SitePal Team