SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!
0
Completed

can my site visitors access my account to change the avatar

mrssrwright 4 years ago in SitePal Gold updated by Gil Sideman 4 years ago 2
Answer
Gil Sideman 4 years ago

No.  Only you can modify/update your speaking character and what it says, by logging into your SitePal account. 

Once you make changes to a SitePal Scene in your account, these changes will be immediately reflected on your web pages everywhere that Scene is embedded. 

Of course, if you want to enable users to select their avatars and enter text or audio for the avatar to speak, that's possible to do with our APIs. Depending on what you want to do, it may require the Enterprise API (which requires the Platinum plan).

If that's what you are looking for, it might be helpful to discuss/advise - please reach out to sales@sitepal.com.


Best regards,

Gil

0
Completed

Please help me to meet Support.

Victory123 5 years ago in SitePal Gold updated 5 years ago 5

Hello

I made the account yesterday.

I have a special order.

So I need to support the team's help.

I also wrote the message to support@sitepal.com yesterday.

but they don't respond.

Please help me to meet the support Team.

want to cooperate with you in the long term.

That is, I need to support the team's help continuously.

could you let me know the support team's phone number?

thanks.

0
Answered

I can't download video

Vitaliy Vozniy 5 years ago in SitePal Gold updated by Gil Sideman 5 years ago 4

I have made the talking Avatar in my domain using sayText() function.

My account is Gold Annual. But I can 't download video. (say text() function is running well.)

what is the reason?

Account ID: 7505587

domain: www.talkinghead.nextologies.com 

Please let me know here(community).

sorry, but let's discuss via this community.

Warmest regards.


Answer
Gil Sideman 5 years ago

Hi Vitaliy - 


You implemented a nice technical example for using sayText - but for this example it was not necessary to assign any audio to the Scene.

For video generation however - it is necessary. If no audio is assigned to your Scene, then no video can be created from it.

Login to your SitePal account, open the editor for the Scene you wish to generate a video from, select audio options, and add an audio to the Scene. It can be recorded audio, or TTS audio - it does not matter which.

Save the Scene - then goto publish the Scene and generate a video from it.

Here's a quick tip: Check out the "Preview" option - next to the "Publish" button in your account.

If you preview your character, and click on the play button - does it speak? If not - that means that no audio is assigned to it.

Hope this helps,

Gil

0
Answered

Impossible video downloading in Annual GOLD Plan

Vitaliy Vozniy 5 years ago in SitePal Gold updated by Gil Sideman 5 years ago 3

My account is Annual Gold. (7505587)

embedding is success, now sayText() function is running well.

sorry but, what is a note ?

I am sending you all information.

domain: www.voicenext.space     embedding URL: www.voicenext.space.

do you want username and password ?

If you want , I can send you.

source code:

AC_VHost_Embed(7505587,300,400,'',1,1, 2693458, 0,1,0,'24dfd8e480aa9dfa7689fe6d2c2865e6',0);

function vh_sceneLoaded(){ //event function

singAsong();

}

function singAsong(){

sayText('I am testing',1,1,3);

sayText('I am very glad to see you',1,1,3);

}

  • 1 - "I am testing"
  • 2 - "I am very glad to see you"

Click paly again to hear it again.

Regards


0
Under review

I can't download video.(in annual Gold plan)

Vitaliy Vozniy 5 years ago in SitePal Gold updated by Gil Sideman 5 years ago 4

I upgraded my account as Gold Annual(account ID: 7505587)

domain: www.voicenext.space    (This is also embedding page.)

video downloading fails.

Regards.

0
Answered

I can't download video.(in annual Gold plan)

Vitaliy Vozniy 5 years ago in SitePal Gold updated 5 years ago 4

I upgraded my account as Gold Annual(account ID: 7505587)

Now embadding (sayText()function) is running well.

But I can't still download this video.

what is the reason ?

Regards.

0
Answered

Can I make the order about the language?

Vitaliy Vozniy 5 years ago in SitePal Gold updated by Gil Sideman 5 years ago 2

Hello

know SitePal don't allow Punjabi, Hebrew, Ukrainian.

I order these languages, could you make?


Answer
Gil Sideman 5 years ago

Vitaliy - 

Thank you for your input!

We will make languages available as best we can & we take customers' priorities into account if possible.

For our enterprise product - Avatar Studio - we can add a 3rd party voice from their own account, if the customer can provide us with an HTTP API to generate their voice. So if you find a provider out there that offers a voice that you need - this is possible to do.

Best,

Gil


0
Answered

TTS embedding error

Vitaliy Vozniy 5 years ago in SitePal Gold updated by Gil Sideman 5 years ago 2

I am uploaded my file using the free domain www.000webhostapp.com.

but there is an error.

Here is URL

https://test3avatar.000webhostapp.com/

sorry, but could you help me?

Answer
Gil Sideman 5 years ago

As you may have noticed - the alert indicates that:

"The scene is embedded on a domain that is not enabled in your account."

Might be helpful to enable the domain by adding it to your licensed domains in your "account Info" page.

Note that consulting the API Reference documentation could help you avoid this & possibly other problems.

I would recommend doing so if using the API.


Regards,

Gil

0
Answered

I can't find Voice ID , Engine ID for male about Russian and Greek

Vitaliy Vozniy 5 years ago in SitePal Gold updated by Gil Sideman 5 years ago 2

hello

I found Voice ID, Engine ID Language in API reference.

But there is not the male voice in it.

Please help me

Answer
Gil Sideman 5 years ago

Vitaliy - 

For best attention to this issue please refer your question to support by sending an email to support@sitepal.com.

Regards,

Gil