Can I disable adding teeth and eyes to the avatar?

We have an issue regarding payment. Back on the 25th I upgraded my sitepal account to the platinum plan, under the belief that I had a 15 day grace period to evaluate the new plan and to make a final decision. However I was only given 5 days to evaluate the plan because yesterday my credit card was billed for $249 for the platinum plan. Another issue is that the API offered by the Platinum plan is not functioning properly, so I'm in effect being charged for a sitepal component that is known to be malfunctioning.

We have encountered quite a lot of software bugs/malfunctions with your Sitepal service using both the Gold and Platinum plans from the beginning. For the time being, I would like Sitepal to reverse the charges to my credit card until the API is functioning properly and until we have had a full 15 day to properly evaluate the fully functioning API.

Cheers... fred lewis

When the avatar is displayed in big format (e.g. 960x720), higher performance are required to the pc (on a lot of PCs the voice goes out of synch with the avatar).
Try http://www.televalsassina.com/Valsass...

On your website you show characters and voice overs on them, but when you go the site, when you have logged in and after you have found out that everything costs more money.... it is not possible to see where these voice overs are kept!
In particular the wizard one!
Thanks for your speedy response!
John

3. Third one is auto-play function. What I want to do with your TTS is to make a vocabulary learning system. So, I hope that those English words loaded onto our website can be read automatically without clicking each word. Can we do that? If so, does your API provide that kind of function? or Do you privide any special code with which our programmer can make that kind of function on our side?

IM a bit upset that the sitepal logo does not seem to be removable from the various players. I upgraded to gold so that the branding would not be visible during loading... but what good is that if the sitepal logo is clearly visibly in every player that I choose (except for none or normal background)

I have followed all the video instructions and when I click control / test movie nothing happens, I don't see the avatar, however the link that it`s build to copy and paste on the EMBED section in the actionscript works if I copy it as URL in a browser.

I upload the swf to show you that nothing comes out.

http://www.vmortiz.com/video2.swf

What could be the issue?

Thanks

Chrome displays a black background on avatars that are embedded in an iframe with wmode set to transparent. IE and FF aren't doing this.
Chrome:

Firefox:

I work for a higher education institution. I left a comment with my inquiry to the Support and Sales contact forms about the possibility of using the software for our department website.