SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!
+1
Answered

Overlaid avatar that says something different each time its loaded

ryan 13 years ago updated 13 years ago 25
My goal is to pockmark my site with a little '?' button that when clicked opens up my avatar in her overlaid format - but I'd like her to be able to say a different audio for each button. I've tried it using the sayAudio command, but since I'm not a programmer, I'm certain my syntax is off or something when I'm trying to call both the overlay and the sayAudio command simultaneously. If anybody knows how to accomplish this, I'd appreciate the help.
+1
Answered

Same character, different audios, same website?

Nancy Coudriet Bolen 13 years ago updated by Gil 13 years ago 1
How do you configure the same character to do one audio on the first page of a website, then a different audio on another page of the same website.
Answer
Gil 13 years ago
Nancy -
The simplest way would be to use two different Scenes.
In one Scene, have your character speak the first audio, while in the other Scene it would speak the second audio.
Embed Scene #1 in the first page and Scene #2 in the second page. Walla!
Hope this helps,
Gil
SitePal Team
+1
Answered

how do i edit or append to a saved scene I've been working on

David Marchione 11 years ago updated by Gil 11 years ago 1
+1
Fixed

Facebook Message Playback Issue

Vasko Suleski 11 years ago updated by Gil 11 years ago 3
Hi,

I published a scene to a Facebook message and when the recipient tried opening the link, it says "Sorry, this video cannot be played. Cannot play video." So, I tried on my phone and receive the same message.

Any ideas??
+1
Answered

What "Length" can my audios be, is there a max time?

Nick Hetcher 14 years ago updated 14 years ago 4
How "long" (in terms of seconds or minutes) can my audios be? I'm planning on doing newscasts and would need up to 5 minutes each.
+1
Fixed

Embedded on a domain that is not enabled in your account

mujeebu rahman kk 13 years ago updated 13 years ago 3
"The scene is embedded on a domain that is not enabled in your account", i have added the domain correctly, like www.xxxxxx.com. Still it shows the error. Is the domain should get approved from sitepal fellas?
Answer
Gil 13 years ago
If you have setup the domain as a "licensed domain" under your "Account Info" page - then you should be all set.

From your description it sounds like you did what you should have done.

Can you post a link to the page where we can view the problem?
We will look into it and advise further.
Regards
Gil
SitePal Team
+1
Fixed

PowerPoint to SharePoint functionality is broken.

dcherry71 13 years ago updated by Gil 13 years ago 3
I have embedded the talking avatar into a Power Point (2010) and saved this as a PPSX and PPTX (works flawlessly). Next I upload this to our internal company SharePoint, and the avatar becomes a black box and the fucntionality does not work. Is their a work around for this? The avatar was built in flash.
Answer
Gil 13 years ago
Paul -
We appreciate your interest and totally understand the value of having this capability. We are looking at adding offline playback in PowerPoint in the future.

For the moment - if you must use the PowerPoint presentation offline - I can suggest a workaround -
capture each SitePal scene as a video, save it locally (mp4 format would probably be best), and import it to Powerpoint.
This will not require Internet connection for playback.

To capture & generate the videos, you could use any number of available utilities. We also have a built in "Video Export" tool in SitePal which generates a video of a Scene.

If you send a note to support@oddcast.com - and identify your account, we will add the video export feature to your account at no extra cost.

Hope this helps,
Gil
SitePal Team
+1
Fixed

The scene is embedded on a domain that is not enabled in your account.

Tiago Almeida 12 years ago updated by Gil Sideman 5 years ago 4
Hi,

i've added my domian to Licensed Domains into my account but when i call the page http://vieira.staging.excentric.pt/ts... its showing me the error message.

Those it need to get some validation from sitepal ?

regards
Answer
Gil 12 years ago
Dear Tiago -

I believe the problem is that you copied our example to your page, but did not replace our embed code with yours.
Consequently - your page is loading the example from our API Demo account.

If you configured the domain in your own account, then as soon as you swap in your own embed code it should start working.

Hope this helps!
Gil
SitePal Team
+1
Answered

Blurry Backgrounds

Jazon Samillano 14 years ago updated by Gil 14 years ago 3
Hey guys. I notice that all background images are rendered blurry on my scenes. My scenes are 600x450, and any background image I upload, no matter the resolution, are rendered blurry. I also notice that all SitePal provided backgrounds are blurry too (i. e. http://www.xmarter.com/tibco-videos/t.... Is there a way to make the background sharper? Thanks.
Answer
Gil 14 years ago
Hi Jazon,
SitePal transcodes your uploaded background to an internal format & size to optimize bandwidth use on playback.
We have recently looked at tweaking this mechanism to improve the visual quality when the scene is displayed larger. An update will be implemented in the coming weeks.
Regards
Gil
+1
Answered

Sitepal preview with local HTML files

Keith Adams 14 years ago updated by Daniel Doak 14 years ago 1
How can I use the 'embed in web page' option with a local file (ie one where the html resides on a local drive - not yet published to the web). I can't seem to get the preview to work? Any options?

Keith
embed file
Answer
Daniel Doak 14 years ago
It sounds like your computer may be blocking the streaming content. I know that flashplayer sets this as a default to protect users from malicious attacks. If you go to http://www.macromedia.com/support/doc... and you should be able to lower security and make these interactions viewable.