SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!
+1
Answered

How can I downgrade my account?

Julie Rick 14 years ago in SitePal Gold updated by Gil 14 years ago 1
I would like to downgrade my account from gold to silver.
downgrade
Answer
Gil 14 years ago
Julie -
Please send a note to support@sitepal.com and we will take care of it for you.
Regards
Gil
SitePal Team
+1
Answered

Using SitePal in Adobe Captivate

cjasato 13 years ago in SitePal Gold updated by Artur Trzebunia 12 years ago 4
I'm trying to use a character in a Captivate project. I'm using the Flash instructions but have not been able to get it to play in Captivate. Any assistance would be appreciated.
+1
Completed

Sneak preview of our new full body characters...

Gil 11 years ago updated by Gil Sideman 10 years ago 16
Our full body characters -

* work on any browser, including mobile browsers.
* fully support the SitePal API, including on mobile.
* their body gestures are generated automatically to match the audio

Click on the talk button to speak one of 3 sample audios (click again to hear all three) -
http://www.workboy.com/gil/sitepalful...

here are a few more details -
* this demo is running off our development platform and is not yet fully optimized.
* has been tested on iOS and Android - iPhone 3 won't work, 4 is iffy, and older Android versions may be a problem - we are still determining where to draw the line.
* have not paid attention to Windows phone just yet (no offence anyone)
* yes we will have different guys and gals to choose from.
* schedule - can't commit to a date yet, but we are getting close.
+1
Answered

International Phone Number Charges

Karen Cote 14 years ago in SitePal Gold updated 14 years ago 2
Is the international phone number on the audio for my avatar toll free? Can I call it if I'm in Canada or anywhere else for that matter and not get charged?

Thank you.
Answer
Gil 14 years ago
Karen -
The SitePal 1-800 number is toll free from the US and Canada.
We will modify the user interface to correctly reflect this information.
Regards,
Gil
SitePal Team
0
Started

the sitepal is not wirking since today. is there some problem?

alexandre 1 month ago updated by Gil Sideman 4 weeks ago 7
0
Answered

API reference to see if there's a way to access the avatar's audio track.

gurpreetsingh936 2 months ago updated by Gil Sideman 2 months ago 14

i want to use avatar audio for some processing

Answer
Gil Sideman 2 months ago

Hello Gurpreet - 

Yes - pls see 'getAudioObject' API function in the api documentation.

and API example here - 

https://sitepal.com/api/examples/getAudioObject.html

Hope this helps,

Regards,

Gil

0
Answered

how to track errors related to sitepal

gurpreetsingh936 5 months ago updated 5 months ago 5

how to track errors like if we got error while loading the avatar or some other errors.

for reactjs how we track whether the avatar is speaking or not. 

i implement the sitepal in my web app, when i move to next page then the avatar is repeating the previous content even i use interrupt mode.

could we use change to 'queue mode' or 'interrupt mode' after the avatar is loading.

And how we could track if the avatar is in queue mode or interrupt mode.

Please answer this questions

0
Under review

XMLHttpRequest blocked by CORS policy

pavel cernocky 8 months ago in SitePal Platinum updated by Gil Sideman 7 months ago 3

Hello Gil,

we have a problem, that sometimes we get this error in browser console, when calling sayText().

Image 250

It happens unpredictable, once in a while. When this happen, the avatar does not say anything.

Are we doing something wrong or is it a problem on your side?

Thank you,

Pavel

0
Fixed

Problems using stopSpeach() function

pavel cernocky 9 months ago in SitePal Platinum updated by Gil Sideman 8 months ago 19

Hi.

We would like to use repeatibly sayText() and stopSpeech(), but we are encountering problems.

After few calls, the sayText() does not start speaking.


My colleague created a Github repo based on your Vue.js example and added a sequence of sayText() and stopSpeech() commands to demonstrate this problem.
This link points to commit with our changes to your example:

https://github.com/dominikbrno/Sitepal-vue/commit/c719d1aabbb0f5c62c1bdf2e1b78067ae78ff70a


If I run the example on my computer (3d photoface -> sayText() button), then it always skips the third sentence.

Could you please guide us how to fix this problem?

Thank you.

Answer
Gil Sideman 8 months ago

Hi Pavel - this issue should now be fixed. Please clear your browser cache and let me know if you still see the problem.

Best,

Gil

0

What happened to Loquendo voices?

Waleed Tariq2001 9 months ago updated 9 months ago 0

When I generated Loquendo voices, the volumes are louder when it's normal. Why is this happening? That's odd and ridiculous! Someone will fix that issue for me.

Names:

Alan

Allison

Catherine

Dave

Elizabeth

Grace

Simon

Steven

Susan

Veena

Other languages:

Arabic - Laila and Tarik

Catalan - Jordi, Montserrat and Empar

Chinese - Linlin and Lisheng

Danish - Frida and Magnus

Dutch - Saskia and Willem

Esperanto - Ludoviko

Finnish - Marko and Milla

French - Bernard, Charlotte, Florence, Jolie, Olivier

Galician - Carmela

German - Stefan and Katrin

Greek - Afroditi and Nikos

Italian - Federica, Giulia, Luca, Marcello, Matteo, Paola, Raffaele, Silvana, Valentina

Norwegian - Henrik and Vilde

Polish - Krzysztof and Zosia

Romanian - Ioana

Russian - Dmitri and Olga

Spanish - Carlos, Carmen, Diego, Esperanza, Francisca, Jorge, Juan, Leonor, Soledad, Ximena

Swedish - Annika and Sven

Turkish - Kerem, Selin, Zeynep

Proof: https://cache-a.oddcast.com/tts/gen.php?EID=2&LID=1&VID=10&TXT=Why%20is%20Loquendo%20voices%20have%20higher%20volume%20when%20it%27s%20normal%3F%20Something%27s%20not%20right%20going%20on%20guys!%20It%20needs%20to%20be%20fixed!&IS_UTF8=1&ACC=3314795&API=2292376&CB=vw_mc.vwCallback&HTTP_ERR=1&vwApiVersion=2&d=f88dd...