SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!
+1
Answered

How long does it to process a refund invoice to work?

Winstone Choi 11 years ago in SitePal Platinum updated 11 years ago 2
The internet banking system for my credit card company still shows that I should pay for thoses mistakenly purchased invoices (538579,538580,538581) which were cancelled on your part. My account information shows that your published refund invoices for them (respectively 538635, 538634, 538633). Because the total amoun is not small, I am worried about if the cancellation for the invoices are on the process. Please let me know if you are properly working on them. Thanks for your kind support in advance!
+1
Answered

How can I downgrade my account?

Julie Rick 14 years ago in SitePal Gold updated by Gil 14 years ago 1
I would like to downgrade my account from gold to silver.
downgrade
Answer
Gil 14 years ago
Julie -
Please send a note to support@sitepal.com and we will take care of it for you.
Regards
Gil
SitePal Team
+1
Answered

Using SitePal in Adobe Captivate

cjasato 14 years ago in SitePal Gold updated by Artur Trzebunia 12 years ago 4
I'm trying to use a character in a Captivate project. I'm using the Flash instructions but have not been able to get it to play in Captivate. Any assistance would be appreciated.
+1
Completed

Sneak preview of our new full body characters...

Gil 11 years ago updated by Gil Sideman 10 years ago 16
Our full body characters -

* work on any browser, including mobile browsers.
* fully support the SitePal API, including on mobile.
* their body gestures are generated automatically to match the audio

Click on the talk button to speak one of 3 sample audios (click again to hear all three) -
http://www.workboy.com/gil/sitepalful...

here are a few more details -
* this demo is running off our development platform and is not yet fully optimized.
* has been tested on iOS and Android - iPhone 3 won't work, 4 is iffy, and older Android versions may be a problem - we are still determining where to draw the line.
* have not paid attention to Windows phone just yet (no offence anyone)
* yes we will have different guys and gals to choose from.
* schedule - can't commit to a date yet, but we are getting close.
+1
Answered

International Phone Number Charges

Karen Cote 14 years ago in SitePal Gold updated 14 years ago 2
Is the international phone number on the audio for my avatar toll free? Can I call it if I'm in Canada or anywhere else for that matter and not get charged?

Thank you.
Answer
Gil 14 years ago
Karen -
The SitePal 1-800 number is toll free from the US and Canada.
We will modify the user interface to correctly reflect this information.
Regards,
Gil
SitePal Team
0
Under review

some time avatar is not visible

gurpreetsingh936 2 weeks ago in SitePal Gold updated by Gil Sideman 2 weeks ago 1

i am using the sitepal in mobile browser but some time avatar is not visible but speaking is working. why?

for your knowledge i am using ReactJS at frontend side.

i am also getting issue when using dynamic resize, below the attached snapshot.

Image 254

0
Answered

Want to captures issue that raised from sitepal

gurpreetsingh936 3 weeks ago in SitePal Gold updated by Gil Sideman 3 weeks ago 2

I'm working with an avatar component in a React.js application, and I want to know if there's a programmatic way to detect issues during various stages, such as:

  • Loading the avatar

  • Triggering the avatar to speak

  • Stopping the avatar

Are there any callback functions, events, or listeners that notify us when something goes wrong?

For example, I want to handle situations like:

  • Subscription/plan has expired

  • Streaming limit has been reached

  • The service is temporarily unavailable

  • Network connectivity issues

Is there any built-in error handling mechanism or event hook that can notify us when such issues occur?

0
Answered

Is their any callback function or listeners that will ping us that is their some thing issue while loading the avatar ?

hr 4 months ago updated by Gil Sideman 4 months ago 2

Is their any callback function or listeners that will ping us that is their some thing issue while loading the avatar ?

for example : when plan expires or all stream used or your service is down or some network issues.

0
Started

the sitepal is not wirking since today. is there some problem?

alexandre 7 months ago updated by Gil Sideman 6 months ago 7
0
Answered

API reference to see if there's a way to access the avatar's audio track.

gurpreetsingh936 7 months ago updated by Gil Sideman 7 months ago 14

i want to use avatar audio for some processing

Answer
Gil Sideman 7 months ago

Hello Gurpreet - 

Yes - pls see 'getAudioObject' API function in the api documentation.

and API example here - 

https://sitepal.com/api/examples/getAudioObject.html

Hope this helps,

Regards,

Gil