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  1. Forum: General
+1
Answered

How long does it to process a refund invoice to work?

Winstone Choi 11 years ago in SitePal Platinum • updated 11 years ago • 2
The internet banking system for my credit card company still shows that I should pay for thoses mistakenly purchased invoices (538579,538580,538581) which were cancelled on your part. My account information shows that your published refund invoices for them (respectively 538635, 538634, 538633). Because the total amoun is not small, I am worried about if the cancellation for the invoices are on the process. Please let me know if you are properly working on them. Thanks for your kind support in advance!
+1
Answered

How can I downgrade my account?

Julie Rick 14 years ago in SitePal Gold • updated by Gil 14 years ago • 1
I would like to downgrade my account from gold to silver.
downgrade
Answer
Gil 14 years ago
Julie -
Please send a note to support@sitepal.com and we will take care of it for you.
Regards
Gil
SitePal Team
+1
Answered

Using SitePal in Adobe Captivate

cjasato 14 years ago in SitePal Gold • updated by Artur Trzebunia 12 years ago • 4
I'm trying to use a character in a Captivate project. I'm using the Flash instructions but have not been able to get it to play in Captivate. Any assistance would be appreciated.
+1
Completed

Sneak preview of our new full body characters...

Gil 11 years ago • updated by Gil Sideman 10 years ago • 16
Our full body characters -

* work on any browser, including mobile browsers.
* fully support the SitePal API, including on mobile.
* their body gestures are generated automatically to match the audio

Click on the talk button to speak one of 3 sample audios (click again to hear all three) -
http://www.workboy.com/gil/sitepalful...

here are a few more details -
* this demo is running off our development platform and is not yet fully optimized.
* has been tested on iOS and Android - iPhone 3 won't work, 4 is iffy, and older Android versions may be a problem - we are still determining where to draw the line.
* have not paid attention to Windows phone just yet (no offence anyone)
* yes we will have different guys and gals to choose from.
* schedule - can't commit to a date yet, but we are getting close.
+1
Answered

International Phone Number Charges

Karen Cote 14 years ago in SitePal Gold • updated 14 years ago • 2
Is the international phone number on the audio for my avatar toll free? Can I call it if I'm in Canada or anywhere else for that matter and not get charged?

Thank you.
Answer
Gil 14 years ago
Karen -
The SitePal 1-800 number is toll free from the US and Canada.
We will modify the user interface to correctly reflect this information.
Regards,
Gil
SitePal Team
0
Answered

Is their any callback function or listeners that will ping us that is their some thing issue while loading the avatar ?

hr 3 months ago • updated by Gil Sideman 3 months ago • 2

Is their any callback function or listeners that will ping us that is their some thing issue while loading the avatar ?

for example : when plan expires or all stream used or your service is down or some network issues.

0
Started

the sitepal is not wirking since today. is there some problem?

alexandre 5 months ago • updated by Gil Sideman 5 months ago • 7
0
Answered

API reference to see if there's a way to access the avatar's audio track.

gurpreetsingh936 6 months ago • updated by Gil Sideman 6 months ago • 14

i want to use avatar audio for some processing

Answer
Gil Sideman 6 months ago

Hello Gurpreet - 

Yes - pls see 'getAudioObject' API function in the api documentation.

and API example here - 

https://sitepal.com/api/examples/getAudioObject.html

Hope this helps,

Regards,

Gil

0
Answered

how to track errors related to sitepal

gurpreetsingh936 9 months ago • updated 9 months ago • 5

how to track errors like if we got error while loading the avatar or some other errors.

for reactjs how we track whether the avatar is speaking or not. 

i implement the sitepal in my web app, when i move to next page then the avatar is repeating the previous content even i use interrupt mode.

could we use change to 'queue mode' or 'interrupt mode' after the avatar is loading.

And how we could track if the avatar is in queue mode or interrupt mode.

Please answer this questions

0
Under review

XMLHttpRequest blocked by CORS policy

pavel cernocky 12 months ago in SitePal Platinum • updated by Gil Sideman 11 months ago • 3

Hello Gil,

we have a problem, that sometimes we get this error in browser console, when calling sayText().

Image 250

It happens unpredictable, once in a while. When this happen, the avatar does not say anything.

Are we doing something wrong or is it a problem on your side?

Thank you,

Pavel



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