SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!
+1
Answered

What can I do to optimize loading time?

Eva 14 years ago updated 14 years ago 1
faq how to playback loading time optimization
Answer
Eva 14 years ago
You can minimize load time by selecting “none” for your background and player options for the scene. The size of the background does affect loading time, though the size of the audio does not. This is because the audio is streamed; only the first few seconds of the audio are loaded before the character starts to speak, regardless of the length of the audio message.
+1

New Option: SitePal Scenes - Set Playback Volume!

Jesse 14 years ago 0
SitePal Scenes: Set Playback Volume!

We have just implemented a new feature that allows you to set the Playback Volume of your SitePal scenes!

Until now, SitePal scenes played at the default "normal" volume. The viewer could adjust the volume on the SitePal player, but you couldn't determine how loud the volume would be on playback.

Now, you're able to easily set the playback volume, in case you believe your visitors require a louder or quieter setting. Here's how:

1. After logging into your account, you will see all of your scenes. Click on the scene options icon next to any scene.

2. In Scene Options, under Playback Settings, take a look at the Audio Volume option. Simply enter a number from 0 to 10 to set the playback volume. We've entered 5 as an example.


For the normal "default" setting, simply leave this part blank.

That's it! You're ready to publish your scene with your preferred playback volume!
features scene options playback
+1
Answered

TTS and Corona sdk

Elyssa Kim 12 years ago updated by Gil Sideman 6 years ago 3
Hello,
I want to use your tts api in my application which is developed by Corona sdk.
I know it is web based, but can I access tts api just using some url?
+1
Answered

Why won't it send it to my email

Megan Haskins 11 years ago updated by Sumit 11 years ago 1
I've tried sending the finished thing to multiple emails and they just wont send!
+1
Answered

Our homepage can't be connected.

Winstone Choi 10 years ago updated 10 years ago 2
I made a English Learning Site with the help of your TTS. But today, I got a problem with our homepage (www.readandtalk.co.kr). I am using a hosting service. (www.cafe24.com). At this moment, our homepage can't be connected. When I talked to the Cafe24 staff, he said your TTS might have made problems and those accumulated problems might cause the disconnection matter. Can you give me any comment on this matter?
+1
Answered

I need the Voice ID of the new voices

Shadowl0rd 13 years ago updated by Gil 13 years ago 3
I need the voice family ID, language ID, Voice ID for:
Leonor (Spanish Castilian)
Esperanza (Spanish Mexican)

I have check the Api reference PDF but I cant find those voices.
+1
Fixed

Database Error Problem

Oktay 13 years ago updated by Gil 13 years ago 2
Hello,

I have got the below problem when trying to navigate between pages.

"Database error: Invalid SQL: vh_update_account_airtime 2701490
MSSQL Error: 1 ([ODBTPERR][0]Unable to read from server (Success))
includes/oddlib/db_mysql.inc: Session halted"

Thanks.
Answer
Gil 13 years ago
All issues have been resolved.
On behalf of the SitePal Team - apologies for any inconvenience this may have caused.

Let me know if you still encounter any problem.
Gil
+1
Answered

Getting Started

Jeff Bean 13 years ago updated by Gil 13 years ago 1
Hi there - I am new to sitepal and have the 15 day trial. I am following the Manual Guide and it talks about clicking shows to get started. There is no 'shows' tab on my screen.

What do I press first to get started, please? When I click new scene it takes ages to load and never actually lets me in. Can some one help?
+1
Answered

Decreasing the interval between sayaudio events.

ryan 13 years ago updated by Gil 13 years ago 5
Is there any way to decrease the pause time between sayaudio events? Please tell me there is :)
+1
Answered

SitePal not working on Windows Server

Michael Flynn 13 years ago updated 13 years ago 18
Would there be a reason why SitePal avatars wouldn't work on Windows Server 2008 or 2003 on any browser, but would work on client machines?
Answer
Gil 13 years ago
Michael -
That's correct - if the computer has no sound, the SitePal avatar should load but cannot speak.
The attempt to speak will not complete. "talkended" callback will not be reached. "progress" callback will be called but will stay at zero.

if you wanted to you could detect this situation by monitoring the "progress" callback - if it continuously returns zero values - that is likely due to no audio support.

btw - this situation is extremely rare - web applications are not often run on computers without audio support.

Hope this helps,
Gil