SitePal’s Lead Generator allows SitePal speaking character (rather, the players) to collect contact information from web site visitors - information such as name, phone number, and email address. The information is emailed to the SitePal customer in real time, and collected in a report. No programming is required to use this feature. This feature is available to Silver accounts and higher.

Your doing everything right! :-)
The feature was not designed to play the audio in a loop.
As the SitePal character delivers human speech - it is designed to mimic human behavior.
People don't often say the same thing repeatedly (when sober :-))

Perhaps if you explained what you are trying to accomplish & your reasoning - I might be able to help.

The "unlimited" "per session" means - that the SitePal Scene will play whenever the page is loaded, even if it is loaded again within the same session.
So for example, if a user visits your home page where SitePal is embedded, then goes to another page on your site, then navigates back to the home page, the Scene will play again.
If you set the playback limit to "once per session" - it will not play again.

Hope this clarifies some
Gil
SitePal Team

Luis -
Were you able to resolve the problem? If you post a link to the page we could look at it and advise. The issue is most likely unrelated to SitePal.
Regards
Gil