Hello Bonnie!
We provide (free) Phone support for Gold and Platinum plans. When eligible customers login to their account, the support phone number is displayed at top right, under the menu bar.
Phone support is available from 9am to 6pm US EST.
We also provide all customers with (free) email support - which they can access from the SitePal site support page contact form, or by sending an email to support@sitepal.com. Both reach our support team.
We usually respond on the same workday - however, depending on when a message arrives, and our support load, it may be answered the next day.
Officially - we are committed to respond within 2 working days. Unofficially, most queries are answered on the same day, and urgent issues responded to over the weekend - as our support staff monitors incoming tickets over the weekend.
In addition - you have this forum, which, though not an official support vehicle, can hopefully be helpful.
Please let me know how I might advise or assist.
Regards,
Gil
The SitePal Team
Please cancel my monthly gold subcribtion
Hi...
I am a gold member
this is the third message that I send it to you using contact us
I also send my message in private message twice at sitepal community
none of my requests answered yet
please cancel my subscription gold monthly
at the moment I am not using sitepal
I will continue to pay if I use it again
best regards
How to call AC_VHost_Embed twice
Hi
My problem is: I have the react app and one of the page need to use sitepal scene via AC_VHost_Embed
function. But if we go to another page and return back on the page with scene without reloading page. How to init scene again? if call AC_VHost_Embed again will be thrown exception
add_html.js:1 Uncaught TypeError: Cannot set property 'innerHTML' of null
at vhsshtml5_onaddhtmlcall (add_html.js:1)
at HTMLScriptElement.vhsshtml5_add_html_jsLoaded (VM5997 vhost_embed_functions_v2.php:480
Also I use following code to include needed scripts.
//vhss-d.oddcast.com/vhss_players/sitepal/js/react_js_embed.js
//vhss-d.oddcast.com/vhost_embed_functions_v2.php?acc=${ENV.sitepal.accountId}&js=1My html code
<div id="vhssHTML-character"></div>
When I reload the page scene works fine.
Do you have any ideas how to resolve this problem?
Great question.
You neeed to define the callback vh_sceneLoaded().
After this function is called, the API is open for business & ready to receive calls.
Hello!
You can control the face movements using the API.
This function controls the 'idle' movements of the face, when it is not talking -
setIdleMovement(frequency, amplitude);
This function controls facial movements during speech.
setSpeechMovement(amplitude);
To stop all movement set the amplitude to zero (I don't recommend that btw)
See technical example here -
http://www.oddcast.com/support1/facialMovement_html.html
Best,
Gil
Not able to see the animation of Avatar on Website
Hi Guys,
I am not able to see any animation with the cursor. I did everything. Changed the settings, published it multiple times.
Still not working. Any help would be appreciated.
Also, I am not using any extensions that can block this. No firewall or Antivirus.
No External tool whatsoever.
Here's a link http://35.200.135.117/HIV%20Virtual%20Assistant/#/chatbot
Supported browsers?
Does anyone know what browsers are supported? Or, maybe a better question is what browsers are NOT supported? Is IE, specifically?
Hi J -
All modern browsers are supported on Mac and Windows.
IE11 is still supported, although that may change in coming months as its penetration is very low and in decline.
Prior versions of IE are not supported.
Hope this helps,
Regards
Gil
The SitePal Team
Adding avatar in iOS apps
Hi,
I’m developing an iOS app written in Objective-C in Xcode. Is it possible to embed your speaking avatar into such kind of project?
Do you eventually have any tutorial?
Best regards.
AI not using the <srai> tags or writing to memory
I have successfully deployed my Fionna bot with this company and others before with no memory issues. However to-date since returning to sitepal, Fionna bot is still calling me user and not retrieving her deep programming. Can someone check on this? I wrote several e-mails and already got links to programming examples that make no sense to me. Please help... I am account 7184700 at Karleighbon.com
Customer support service by UserEcho
