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0
Answered

Expressive Cue is not working

Adlane Yahiaoui 5 years ago updated by Gil Sideman 5 years ago 2

I tried to use Expressive Cues by using the french voices but it does not work, I used the french voices Florence with the function sayText(“Bonjour \\_Rires_01”,4,4,2);  I am using EngineID = 2. If you can provid with one example it

Answer
Gil Sideman 5 years ago

Yes - we are aware.

They expressive cues are being deprecated. We are working on another solution for this. 

Sorry about that - the documentation will be updated before long.

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Answered

Eye lid wonky on left side.

KarleighBon 5 years ago updated by Gil Sideman 5 years ago 13

I have redone the model at least eight times and each time the round eyelid on the left side eye shows up too close to the nose. (left side as you are looking at the model) I am a returning customer and have always used this same model artwork and have seen it perfect before. Why is the left lid so round? Can you fix this? 

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Answered

I have signed up with Bronze, and free trial..but cannot do anything...Cannot change face, cannot record voice, cannot test head...I cannot afford Gold, and Bronze is for what???

Maggi Carstairs 5 years ago in SitePal Bronze updated by Gil Sideman 5 years ago 2

Looks like Bronze is very basic....

I have downloaded flash, set up headphone for voice recording..

Looks like I will never be able to download my head....If I can amend the faces somewhat to sort of resemble me, it will be Ok..otherwise, I may have to stop wasting my time...

Please help, or tell me what to do... So far I cannot do anything...

Answer
Gil Sideman 5 years ago

Hello Maggi!

That does not sound quite right. Yes - Bronze is limited.

But it does allow you to select from a large collection of models (hundreds), including all our built-in 3D models, and customize them, to the extent possible with accessories.

It also allows you to record your own voice, or upload recorded audio from your computer for the character to speak.

You may publish and embed your character freely - no publish option is blocked; and you can create multiple Scenes to embed on multiple pages of your site, each one different from the other.


If you are having a problem with any of these features - we are here to help, and please ask me, or contact our support via the support page.

You are right in pointing out that the Photoface feature (to create your own character from a photo) is unavailable in Bronze. It is an advanced feature reserved for the Gold plan or higher. But that still leaves you plenty that you can do.

Hope this helps,

Gil

The SitePal Team

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Answered

where to send Tax form

Maggi Carstairs 5 years ago in SitePal Platinum updated by Gil Sideman 5 years ago 2

I need to post my Tax information from from Australia..what address do I post it too.

Information says do not send it here.. post to Withholding agent..who is SitePal.

What is the address for posting the form please 

Answer
Gil Sideman 5 years ago

Hi Maggi - 


Why do you need to post your tax information?  We generally do not require it - except for the SitePal Affiliate program (where we need it to make payments to you)

Please email the information to billing@oddcast.com.


The SitePal product is developed, owned and operated by Oddcast Inc - a US company based in NYC.

Our address is - 

34 w 27th St NY NY 10001 

USA

Hope this helps - please let me know if I can be of any help.

Best,

Gil

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Answered

Embedded Scene values.

Adlane Y. 5 years ago in SitePal Gold updated by Gil Sideman 5 years ago 2

Hi Gil;


Can you explain the aim of the parameters in red below inside the script ?

AC_VHost_Embed(?AccountID,300,400,'',1,0, 43587242, 0,1,0,'998766ecd04f1f3567166c26c6',0);

Answer
Gil Sideman 5 years ago

AC_VHost_Embed (accountID, height, width, bgcolor, firstslide, controls, ss, sl, transparent, minimal, embedId, version);


firstslide - only relevant to Avatar Studio, for SitePal always use 1.

controls - display playback controls (this is documented in embed wizard)

sl -only relevant to Avatar Studio, for SitePal always use 0.

version - use 0 for current version of the embed code.




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Completed

How do I turn off my introduction without deleting the scene?

Coach 5 years ago updated by Gil Sideman 5 years ago 4
Answer
Gil Sideman 5 years ago


If you want to keep the character on the page, but prevent it from speaking each time, that can be controlled from the Scene Attributes - for each Scene in your SitePal account there is an "Attributes" icon (shaped as a gear wheel) - click on it, and at the top you'll see 'play on load' options. 

You can uncheck play on load, or set it to play infrequently (once per day, week, month etc).


If you want to remove the SitePal character from your page, you need to edit the page and remove the SitePal embed code.


I hope I answered your question.

Regards

Gil

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Under review

How to embed a scene in angular

mumo-dev 5 years ago in SitePal Platinum updated by Gil Sideman 5 years ago 17

Am building Angular 7 project. I want to embed a scene/avatar in an angular component. Currently, am dynamically inserting the script with AC_VHost_Embed function which overrides everything in the DOM and keeps the page loading forever. How do I solve this issue or is there a better way of working with your API in angular projects

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Completed

Having the same problem as Kroling

Dr. Edward Files 5 years ago updated by Gil Sideman 5 years ago 2

I am having the same problem today that Mr. Kroling was having 4 weeks ago; apparently the issue persists. 

Answer
Gil Sideman 5 years ago

Hello Dr. Files - 

There is no persistent issue affecting our customers at this time.

The problem that we had experienced several weeks ago was promptly resolved at the time.


I checked and I believe you are being ably assisted by our support with your technical questions.

Best regards,

Gil

The SitePal Team

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Completed

vh_sceneLoaded example

rainbow iad maha 5 years ago updated by Gil Sideman 5 years ago 2