I see - you are looking to create your own character from a photo (our "photoface 3D" feature).
That's the only editor feature still requiring Flash, it will be replaced by an updated non-Flash implementation in the coming weeks.
For now - please write to support & ask for guidance how to launch the Flash editor.
There as simple steps you need to take - we will help you out.
Best,
Gil
-Audio Requires User Input NotAllowedError: The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.Error!!!
-Audio Requires User Input NotAllowedError: The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.Error!!!
it is urgent please help
saytext not speaking Spanish or Russian
Hi,
I have saytext speaking English (sayText(txt,6 ,1 ,2)) and German (sayText (txt,3,3,2), but when I try and get it to speak Spanish (sayText (txt,1,2,2)) or Russian (sayText (txt,1,21,2)) it does not speak and I get no error message.
Any ideas?
Many thanks,
Darren.
Darren -
Both work fine for me - I just tested it with same parameters you provided.
No immediate idea what happened - please try again and let me know.
If it still does not work - please provide precise text used and I'll look into it further.
Regards
Gil
The SitePal Team
Hello!
I hope you wrote to support & that we were able to help you.
Have you seen our React JS Instructions and code sample on our support page? - please see here, under "Tech Notes" at bottom -
Please follow the instructions to embed SitePal in React JS.
It should be noted that this is not an official support forum - but an additional venue to exchange information and feedback. While our official support is "manned" every day and answers every query - the same is not always true here.
SitePal support can be reached at support@sitepal.com
Best regards,
Gil
The SitePal Team
Yes, React JS instructions & code example are available on the SitePal support page - please see here - https://sitepal.com/support
Example is being revised to cover embedding SitePal multiple pages - we should have an updated example posted in the next few days (replacing the existing).
Please review and follow the instructions & let us know if you encounter any problems by sending us a note to support.
Regards
Gil
The SitePal Team
Hello Bonnie!
We provide (free) Phone support for Gold and Platinum plans. When eligible customers login to their account, the support phone number is displayed at top right, under the menu bar.
Phone support is available from 9am to 6pm US EST.
We also provide all customers with (free) email support - which they can access from the SitePal site support page contact form, or by sending an email to support@sitepal.com. Both reach our support team.
We usually respond on the same workday - however, depending on when a message arrives, and our support load, it may be answered the next day.
Officially - we are committed to respond within 2 working days. Unofficially, most queries are answered on the same day, and urgent issues responded to over the weekend - as our support staff monitors incoming tickets over the weekend.
In addition - you have this forum, which, though not an official support vehicle, can hopefully be helpful.
Please let me know how I might advise or assist.
Regards,
Gil
The SitePal Team
Please cancel my monthly gold subcribtion
Hi...
I am a gold member
this is the third message that I send it to you using contact us
I also send my message in private message twice at sitepal community
none of my requests answered yet
please cancel my subscription gold monthly
at the moment I am not using sitepal
I will continue to pay if I use it again
best regards
How to call AC_VHost_Embed twice
Hi
My problem is: I have the react app and one of the page need to use sitepal scene via AC_VHost_Embed
function. But if we go to another page and return back on the page with scene without reloading page. How to init scene again? if call AC_VHost_Embed again will be thrown exception
add_html.js:1 Uncaught TypeError: Cannot set property 'innerHTML' of null
at vhsshtml5_onaddhtmlcall (add_html.js:1)
at HTMLScriptElement.vhsshtml5_add_html_jsLoaded (VM5997 vhost_embed_functions_v2.php:480
Also I use following code to include needed scripts.
//vhss-d.oddcast.com/vhss_players/sitepal/js/react_js_embed.js
//vhss-d.oddcast.com/vhost_embed_functions_v2.php?acc=${ENV.sitepal.accountId}&js=1My html code
<div id="vhssHTML-character"></div>
When I reload the page scene works fine.
Do you have any ideas how to resolve this problem?
Customer support service by UserEcho
